Lead Technician Restoration Mold Water Fire

SERVPRO of Weston/West Davie • Southwest Ranches, FL

112d

About The Position

The Lead Technician / Crew Chief coordinates, monitors, and performs work activities on residential and commercial projects to successfully fulfill service needs and facilitate a positive customer experience.

Requirements

• Experience in restoration work related to clean up from damage caused by water, fire, and mold is required
• Experience leading and supervising a team in the restoration industry is required
• IICRC certifications highly preferred
• Experience using industry related software programs
• Ability to travel locally or out of state when necessary
• Ability and willingness to work nights and weekends as required
• Ability to be On-Call as needed
• Valid driver’s license
• Able to comply with franchise guidelines
• Effective written and oral communication
• Preferable bilingual (English/Spanish), English is mandatory

Responsibilities

• Supervise and perform production work according to SERVPRO® processes and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians, coach and train them, and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Monitor assigned jobs from start to finish
• Manage labor and consumable item usage on assigned projects
• Communicate with production manager and office staff on project progress and issues
• Manage data using industry software programs
• Communicate, follow and enforce all OSHA guidelines for job safety
• Be readily available for on-calls and emergencies

Benefits

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time