Eli Lilly-posted about 1 year ago
$58,490 - $97,510/Yr
Full-time • Mid Level
Durham, NC
Chemical Manufacturing

The Lead Technician - Quality Assurance (QA) Logistics Operations at Lilly is responsible for ensuring quality support for North America Logistics Operations (NALO) and export operations to international affiliates. This role involves overseeing compliance with Good Manufacturing Practices (GMPs) and internal standards, serving as a key point of contact between QA and Operations, and making independent decisions regarding quality within the NALO Quality System. The position requires collaboration with various functions and includes responsibilities in both Raleigh-Durham and Concord, North Carolina.

  • Provide quality support for North America Logistics Operations (NALO) and export operations to international affiliates.
  • Ensure compliance with all Good Manufacturing Practices (GMPs), internal standards, systems, procedures, and guidelines for distribution activities.
  • Timely and accurate disposition of products for release to markets.
  • Quality support for international and domestic shipping operations.
  • Be present on the warehouse floor to answer questions and provide assistance to operations.
  • Provide coaching and feedback to operational staff.
  • Apply technical expertise regarding distribution to make independent decisions.
  • Read and interpret temperature monitor data for shipments.
  • Collaborate with other functions, including hands-on work and shared learning experiences.
  • Lead team projects with quality and business functions to drive process improvements.
  • Review and write procedures.
  • Make decisions to impact timely completion of documentation (deviations, product complaints, distribution complaints).
  • Ensure Data Integrity and Good Documentation Practices while performing job tasks.
  • Provide updates to management regarding the quality performance within areas of support.
  • Maintain GMP Library documentation and metrics.
  • Support local, global, and regulatory inspections.
  • Engage in safety programs and participate in self-inspections.
  • High School diploma or GED.
  • At least two (2) years working in pharmaceutical manufacturing and distribution or experience with affiliate quality systems and/or clinical trials distribution.
  • Ability to prioritize, work independently, and communicate effectively both in writing and orally.
  • Fundamental knowledge of computer applications and problem-solving skills.
  • Flexibility to work in a warehouse environment, including light lifting and wearing warehouse-associated PPE.
  • Experience working in distribution, packaging, and/or with cold chain processes.
  • Experience providing quality operations support.
  • Experience in operations and with Lean methodology and systems approach.
  • Proven ability to collaborate with globally diverse groups.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Employee assistance program
  • Vision insurance
  • Life insurance
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