Lead Technician, Central Services - Universal Kids Resort

Universal Orlando•Frisco, TX

18d

About The Position

JOB SUMMARY: Supports management in directing and coordinating activities of Central Services functions at Universal Kids Resort (UKR). Provides work direction and leads the daily tasks of Team Member work to support the operation, maintenance, welding, mechanical, creative fabrication, painting, fiberglass, hydraulics, and figure finish activities. Leads the team by overseeing shifts, opening and closing procedures, and completing administrative duties in support of Central Services Management and compliance requirements. Upholds and reinforces Universal policies and procedures, escalating concerns to management as necessary and ensures Team Member safety. JOB RESPONSIBILITIES: Plans and delegates work tasks within Central Services functions. Supports, follows, and implements planning and scheduling for assigned work. Delegates work assignments among qualified Team Members. Communicates performance expectations to ensure proper completion of tasks; provides feedback for recognition and performance improvement. Maintains the Central Services tool crib, equipment, and broken parts incoming and outgoing, ensuring lead times are maintained and all issues are resolved. Actively reinforces company safety guidelines and programs, reports or correct non-compliance. Monitors Team Member productivity and work habits. Leads the startup and stoppage of work and schedules breaks. Oversees critical spare parts and materials inventory processes and establishes and maintains accurate min/max counts. Monitors compliance with department standards, chemical use in partnership with EHS, driving policy, radio usage, and other Universal policies. Ensures proper completion of work orders, documentation, and procedures, ensuring accurate data entry and standardization daily within Maximo used in modifications and repairs. Ensures proper safety equipment, tools, and procedures are available for all work performed. Captures written behaviors using the Lead Observation-Report to support Ride & Show Management documentation and adherence to state requirements. Assists with training new and current Team Members and coordinating daily training needs. Provides training updates and follows up as necessary to ensure the completion of all proper documentation and adherence to Universal standards and procedures. Communicates resource needs and work plans to leadership for proper maintenance scheduling and support. Performs Technician job duties as necessary to ensure labor coverage. Maintains and shares job knowledge, assists in developing Team Members. Demonstrates adaptability and the ability to acquire skills in additional disciplines that benefit from their technical expertise, supporting a broader range of operational and project needs. Communicates and coordinates across Technical Services and other departments as needed to ensure smooth operation and Guest safety. Assists with seasonal weather condition sustainment initiatives as directed. Actively promotes, engages in, and maintains positive working relationships with other departments and shifts in supporting department activities. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
Strong communication skills and ability to work in a team environment.
Consistent attendance is a job requirement.
3+ years of experience in general shop work and experience with tools and small equipment is required
6+ months of experience with providing work direction is required, or equivalent combination of education and experience.
Must be able to work a flexible and varying schedule based on business needs.
Training is required and will be provided prior to performing the inspections.

Nice To Haves

Previous mechanic, maintenance, or attractions technical experience is preferred.
Associate’s or Technical degree in related field is preferred.

Responsibilities

Plans and delegates work tasks within Central Services functions.
Supports, follows, and implements planning and scheduling for assigned work.
Delegates work assignments among qualified Team Members.
Communicates performance expectations to ensure proper completion of tasks; provides feedback for recognition and performance improvement.
Maintains the Central Services tool crib, equipment, and broken parts incoming and outgoing, ensuring lead times are maintained and all issues are resolved.
Actively reinforces company safety guidelines and programs, reports or correct non-compliance.
Monitors Team Member productivity and work habits.
Leads the startup and stoppage of work and schedules breaks.
Oversees critical spare parts and materials inventory processes and establishes and maintains accurate min/max counts.
Monitors compliance with department standards, chemical use in partnership with EHS, driving policy, radio usage, and other Universal policies.
Ensures proper completion of work orders, documentation, and procedures, ensuring accurate data entry and standardization daily within Maximo used in modifications and repairs.
Ensures proper safety equipment, tools, and procedures are available for all work performed.
Captures written behaviors using the Lead Observation-Report to support Ride & Show Management documentation and adherence to state requirements.
Assists with training new and current Team Members and coordinating daily training needs.
Provides training updates and follows up as necessary to ensure the completion of all proper documentation and adherence to Universal standards and procedures.
Communicates resource needs and work plans to leadership for proper maintenance scheduling and support.
Performs Technician job duties as necessary to ensure labor coverage.
Maintains and shares job knowledge, assists in developing Team Members.
Demonstrates adaptability and the ability to acquire skills in additional disciplines that benefit from their technical expertise, supporting a broader range of operational and project needs.
Communicates and coordinates across Technical Services and other departments as needed to ensure smooth operation and Guest safety.
Assists with seasonal weather condition sustainment initiatives as directed.
Actively promotes, engages in, and maintains positive working relationships with other departments and shifts in supporting department activities.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.