Lead Technician - CAT Support

Holt Cat•Georgetown, TX

37d•Onsite

About The Position

Primarily responsible for establishing production goals, supervising, training and evaluating service employees to ensure that work is performed in support of company’s department goals. Lead position – Generally has more than ten years of experience and/or demonstrated job relevant knowledge/skills. A Lead Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires no supervision. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her supervisor. Models and reinforces company policies/practices to ensure that work is performed in alignment with the company’s mission, vision and values and in collaboration with other Holt functions Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met Performs job duties of a Service Supervisor during periods of his/her absence Troubleshoots and diagnoses equipment malfunctions and failures Provides quality control/assurance inspections of completed tasks Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling Rebuilds, repairs, reconditions, and maintains equipment and components Demonstrates good customer relations and support; communicates customer needs to shop management Plans and controls cost of repair jobs Completes parts orders and identifies parts for return Provides a significant amount of task and behavior-oriented mentoring, and training to others Maintains all equipment and work areas – keeps in good, clean, and orderly condition Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Works overtime as required by workload and customers’ needs Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths Requires regular and punctual employee attendance Performs other duties as assigned

Requirements

Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance
Knowledge of heavy equipment machines such as dozers, excavators, motor graders, and other dirt moving equipment
Proficient with current computer software, related hardware, and machine electronic systems
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
Operation and control skills - Controlling operations of equipment or systems
Equipment selection skills - Determining the kind of tools and equipment needed to do a job
Ability to operate a forklift and an overhead crane
The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
The ability to read, write, and understand information
The ability to listen to and understand information and ideas presented through spoken words and sentences
Owns a large and complete assortment of appropriate hand tools and may have some specialized tools
Ten or more years of diesel-powered heavy equipment repair experience preferred
Ability and knowledge to read/use schematics and diagrams experience is preferred
High school diploma or equivalent preferred
Graduation from a diesel technology program preferred
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Responsibilities

Establishing production goals
Supervising, training and evaluating service employees
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes
Monitors physical requirements for work completion (facilities, tools, environmental)
Achieves labor sales and utilization expectations as set by supervisor/manager
Performs job duties of a Service Supervisor during periods of his/her absence
Troubleshoots and diagnoses equipment malfunctions and failures
Provides quality control/assurance inspections of completed tasks
Disassembles and assembles machine components to manufacturer’s specifications
Rebuilds, repairs, reconditions, and maintains equipment and components
Demonstrates good customer relations and support
Plans and controls cost of repair jobs
Completes parts orders and identifies parts for return
Provides a significant amount of task and behavior-oriented mentoring, and training to others
Maintains all equipment and work areas
Works safely at all times and adheres to all applicable safety policies
Works overtime as required by workload and customers’ needs
Updates job knowledge by participating in educational opportunities
Requires regular and punctual employee attendance
Performs other duties as assigned