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The Lead Technical Trainer is responsible for managing day-to-day operations, customer education, and other engagements at a Viega Experience Center (VEC). This position encompasses oversight of training programs, facility management, tours, and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers – including owners, engineers, contractors, distributors, installers, and trade students – to deliver tailored education and foster an engaging adult learning environment.