Lead Technical Project Manager - Pub Sec

Lumen•Denver, CO

14d•Onsite

About The Position

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Lead Technical Project Manager – Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location Denver, CO. The position mandates an active Government security clearance or a successful pre-screen evaluation in order to obtain a Government security clearance.

Requirements

Minimum of 5+ years’ experience with long-haul and metro transport networks, next-generation DWDM wavelength systems
Broad experience with various vendor platforms for optical networks – Ciena, Cisco, Coriant, Fujitsu, Infinera
Circuit level troubleshooting experience
Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation
Demonstrated ability to perform process planning and implementation, develop technical documentation and procedure
Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers
Ability to relate technical issues to management and Gov’t personnel
Previous experience with Gov’t networks and customers. The ability to interface in a professional manner with management and customers is essential.
Website management skills, Microsoft suite experience (Word, Excel, Power Point, Visio) to create content, post documentation
Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills, and able to multitask across multiple issues concurrently
Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience.
Candidate must possess active security clearance

Nice To Haves

Prior NOC experience is preferred

Responsibilities

Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, rescheduling, working with off-net carriers)
NOC phone queue to take incoming calls from customer NOCs and other partner affiliated entities
Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, and MOP review
Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance
Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work
Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.
Conduct fiber and equipment activities and testing with customer
Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations
Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support
Research and evaluate project risk – utilize decision making authority to determines solutions for managing the risk
Review and interpret customer expectations in order to manage customer relationship
Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics and trending information
Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams
Act as an advocate for customer maintenance requirements
Participate in customer presentations
Interface closely with Program Offices, Service Managers and Property Management