Lead Technical Program Manager

Docusign•San Francisco, CA

20h•Hybrid

About The Position

We are looking for a highly accomplished Lead Technical Program Manager to spearhead complex programs focused on Government Cloud and Security. This role demands deep expertise in public sector government cloud environments, rigorous security compliance frameworks, and modern DevOps practices. You will be responsible for the end-to-end planning, execution, and successful delivery of these initiatives. A core part of the role is collaborating across engineering, product, operations, and executive teams to deliver secure, scalable cloud solutions for government and national security clients. The ideal candidate has a proven track record in program-managing SaaS/PaaS deployments within regulated sectors, driving DevOps transformations, and guaranteeing compliance with stringent standards such as FedRAMP, SOC2, PCI, HIPAA, and SOX. You must thrive in high-stakes environments, expertly coordinate intricate technical work among large teams, and demonstrate exceptional follow-through to ensure timely, in-scope delivery. A key expectation of this position is translating technical complexities into strategic, actionable insights for executive leadership, whom you will regularly update on program progress and strategy. This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering.

Requirements

At least 12 years of professional experience in the High-Tech Industry, including 8+ years of experience in technical program management or managing Security programs and processes
Experience in public and private cloud engineering
Experience with IaaS/PaaS automation, cloud-native best practices, and hybrid cloud transitions.
Experience delivering multiple projects related to compliance such as FedRAMP & IL5, PCI, NIST, and other compliance initiatives
Experience managing large-scale, technically complex programs involving 50+ team members, with a demonstrated ability to deliver under tight deadlines
Experience with cloud infrastructure projects such as migrations, control planes, and automation pipelines, as well as incident response
Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
Experience working with executives, including presenting strategic plans and program updates to senior leadership
Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
Experience in building dashboards and data driven approach to projects
Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
Bachelor’s degree in Computer Science, Engineering, or a related technical field; advanced degree or equivalent experience

Nice To Haves

Confident in working with executive team members as well as working with security professionals and product owners at all levels
Strong analytical thinking and investigative/problem solving capabilities
Proactive self-starter, ability to take initiative, learn quickly and drive operational excellence
Exceptional attention to detail, follow-through, and high drive to push projects forward, even in ambiguous or challenging situations
Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical
Active or prior U.S. Government security clearance, i.e. active TS/SCI (Top Secret/Sensitive Compartmented Information) clearance a bonus.
Experience supporting federal civilian, DoD, or intelligence community customers
One or more of these certifications: CISM, CISA, CISSP, CompTIA Security+, ITIL, CSM, CSPO
Familiar in different security domains such as Network Security, Application Security, Data Security, Vulnerability Management, Client and Cloud Security.
Strong understanding of security controls and how they should be implemented across applications, systems and internal/cloud platforms
Experience in defining and implementing SLOs/SLIs for large-scale systems.
Understanding of setting OKR and managing of multiple deliverables
Background in managing incident response processes or chaos engineering programs.
Familiarity with DevOps software development methodologies

Responsibilities

Lead end-to-end program management for Government Cloud and Security programs, including deployment of SaaS/PaaS platforms in government cloud environments
Gather requirements from internal and external stakeholders to shape Government Cloud footprints, implement changes for regulatory compliance and maintain secure cloud infrastructure in the U.S. Government cloud environments
Ensure compliance with FedRAMP, NIST, and DoD security controls
Coordinate and orchestrate work across large, distributed teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, technical deliverables, timelines, dependencies and drive successful outcomes
Collaborate with engineering and compliance teams to support ATO (Authorization to Operate) efforts
Monitor, detect, and respond to security events and vulnerabilities
Support audits, assessments, and continuous monitoring activities
Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes, influencing strategic decisions
Partner with Senior Technical Engineer to lead external meetings with government stakeholders and customer communities
Communicate program status, risks, and outcomes to senior leadership and stakeholders, translating technical details into business impact

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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