We are looking for a Lead Technical Program Manager to lead a team focused on mission-critical programs that help ensure Microsoft delivers the most secure, reliable, and customer-focused productivity experiences in the world. In this role, you'll lead a team that drives programs that enhance Microsoft's Mission Critical Services, internal systems and business processes, ensuring they meet the highest security and operational standards for our customers. You'll work across Microsoft engineering, operations, and product teams to deliver resilient systems at scale-blending technical expertise, strategic thinking, and customer obsession. You'll help drive strategic alignment and evolution for a mission-critical service that supports some of the largest customers across the globe. About the Team As a part of the M365 Office Engineering Direct (OED) team in the Enterprise and Cloud organization, our team is foundational to the success of our customers and their productivity experience in using M365. We focus on service delivery, service reliability, incident response, automation, and user satisfaction. We lead proactive engineering efforts to prevent incidents, accelerate diagnostics, and drive meaningful, long-term service improvements. Our work impacts hundreds of components and supports mission-critical communication and productivity services. This is a high-impact role where your leadership will shape how one of the world's most critical services operates and evolves. You'll work alongside brilliant engineers and leaders, solve meaningful problems, and help redefine how technology supports people everywhere. This role requires you to be onsite 3 days a week in Microsoft's offices in Redmond, WA. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.