Lead Technical Product Manager-(Salesforce Platform)

Mastercard • New York, NY

262d • $137,000 - $228,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Lead Technical Product Manager for the Salesforce Platform will drive ongoing projects on the Salesforce platform, focusing on Sales, Marketing, and BI/AI capabilities, while also managing M&A migration projects and building API/Integrations to internal/external systems. This role involves creating and presenting strategic consulting and deliverables for clients, including analysis, recommendations, and implementation of Salesforce.com functionality across the platform in collaboration with Mastercard and M&A business partners.

Requirements

• Extensive expertise in the Salesforce ecosystem.
• Proven experience and certifications as a Salesforce Sales Cloud Consultant or Administrator.
• Hands-on experience with Marketing Automation tools such as SFMC and Pardot.
• Familiarity with additional Salesforce Clouds, including Experience, Revenue, and Service Clouds.
• Exposure to Salesforce Data Cloud, Einstein GPT/Co-Pilot use cases, and AI-driven capabilities.
• Proficiency in Content Management tools like Seismic.
• Experience with PSA/FinancialForce, Order Management, and CPQ tools.
• Solid understanding of system integrations, ETL processes, and BI tools.
• Competence in working with Excel spreadsheets and data loading processes.
• Exceptional verbal and written communication abilities.
• Proven success in fast-paced, dynamic work environments.
• Experience leading acquisition integration projects or other high-impact strategic initiatives.

Responsibilities

• Collaborate with business owners to gather requirements and deliver effective solutions within an agile framework.
• Support the Scrum team in maintaining adherence to SAFe/Agile standards and processes.
• Serve as a liaison between technical teams, testing teams, and business stakeholders to deliver critical business solutions.
• Create and maintain key documentation, including functional specifications and design documentation for developing solutions on the Salesforce Lightning platform.
• Act as the bridge between business and functional requirements by collaborating closely with the Scrum team.
• Align with the broader product vision and roadmap by offering recommendations for future projects.
• Demonstrate strong leadership in making informed decisions while working collaboratively across diverse teams.
• Build and maintain strong relationships with key stakeholders to ensure alignment and mutual success.
• Operate in a fast-paced Agile environment with a comprehensive understanding of Agile ceremonies and processes.
• Lead acquisition integration projects and other strategic initiatives requiring extensive coordination.
• Manage the end-to-end delivery of engineering work, guiding the engineering team and all dependent organizations.
• Provide progress updates and ensure that all dependencies are accounted for throughout the process.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree