Lead Technical Product Manager - Digital Experience

Group 1001•Zionsville, IN

2d•$190,000 - $210,000•Remote

About The Position

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: We're looking for an exceptional Lead Technical Product Manager who is obsessed with outcomes, not outputs. This role sits at the intersection of platform architecture, portal experiences, and data-driven decision making. You'll own critical platform capabilities—APIs, integrations, and agent/advisor/client portals—that directly enable our partners to achieve $12B+ in sales capacity. You'll measure success not by features shipped, but by measurable business outcomes: Zero Touch rates, cycle time reduction, agent adoption, and carrier-validated cost savings. How You'll Contribute: Thinks in outcomes — You start with the business result and work backward to the solution Lives in data — You establish baselines, track leading indicators, and make decisions based on evidence Embraces AI — You see AI/ML as a tool to accelerate automation and improve decision quality Builds platforms that scale — You create capabilities that multiply team productivity

Requirements

5+ years of product management with at least 3 years on technical/platform products
Understanding of APIs, microservices, event-driven architectures
Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure)
Experience working with data science teams or implementing AI-powered features
Outcome Obsession You measure success by business outcomes, not feature velocity
Experience defining and tracking OKRs with explicit, measurable key results
You've driven measurable cost savings, efficiency gains, or revenue impact
Comfortable presenting outcome dashboards to executives and stakeholders
Data-Driven Mindset You establish baselines before measuring improvement
Experience building metrics frameworks—leading vs. lagging indicators
Fluent in analytics tools and comfortable writing SQL or working with data teams
You've made product decisions based on data and documented the impact
Portal & User Experience Experience owning B2B portal products—agent portals, partner portals, or customer portals
Track record of driving adoption and improving user satisfaction scores
Understanding of self-service design patterns that reduce support burden
Experience with e-commerce, workflow, or transactional portal experiences
Technical Excellence Fluent in technical discussions about system design, data models, and API contracts
Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
Experience with event streaming, message queues, and asynchronous processing
Understanding of security, compliance, and data privacy requirements
Product Craft Exceptional at breaking down complex problems into shippable increments
Write technical specs that engineers love and business stakeholders understand
Experience with modern product tools (analytics, A/B testing, feature flags)
Strong analytical skills with ability to synthesize data into actionable insights
Leadership & Communication Influence without authority across engineering, design, and business teams
Communicate complex technical concepts simply to any audience
Comfortable presenting to engineers, executives, and customers
Extreme ownership — you own outcomes, not just outputs

Nice To Haves

Familiarity with LLMs, intelligent document processing, or predictive analytics (nice to have)
Experience in fintech, insurtech, or regulated industries
Previous engineering or technical background
Experience with AI/ML product features or intelligent automation
Track record of building and scaling platform teams
Familiarity with annuity, life insurance, or financial services operations

Responsibilities

Platform & API Strategy Design and own our API strategy—REST, webhooks, event-driven architectures
Build platform capabilities that enable 25-30% Zero Touch processing rates
Create reusable capabilities used by 2+ features each, reducing development time
Architect integrations that support distribution partners and carrier workflows
Portal Experiences Own the agent/advisor/client portal product strategy and roadmap
Drive portal adoption from current state to 70% adoption target
Achieve >80% agent CSAT through UX improvements and self-service capabilities
Reduce support volume by 25% through portal-based self-service features
Outcome-Driven Product Management Define success metrics for every feature before development begins
Establish baselines, track leading indicators weekly, review outcomes monthly
Drive carrier-validated operational savings through intelligent automation
Document data-driven decisions with measurable impact
AI & Intelligent Automation Identify opportunities for AI/ML to improve processing automation
Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows
Use AI-assisted tools to reduce PRD-to-launch cycle time by 25%
Build features that compound—every release makes the next one easier

Benefits

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

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