Lead Technical Process Architect

Lumen-posted 2 months ago

$103,711 - $152,109/Yr

5,001-10,000 employees

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Responsible for defining, developing, and improving processes within our Public Sector business segment. This person is also responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes. This may include, but is not limited to, future state process flows, business requirements, business architecture model canvas, and other supporting documentation.

Ensuring that the implications of a new strategy are fully addressed and documented prior to launching the initiatives.
Provide high level design of end-to-end processes and procedures for the development of new systems, technologies, products or process functionalities.
Manage requirement definition for new product/process builds working jointly with many different business units.
Drive the concept, definition, development, implementation and operation components for automating processes and procedures.
Developing and maintaining close working relationships with key stakeholders to understand evolving issues and requirements, understanding upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Analyze, define, and own Layer 4 processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.
Identify and implement process improvement and execute continuous process improvements through metrics and scorecard reporting.
Provide functionality and process walk-throughs of current and future state processes.
Accountable for analyzing, defining, documenting, and owning current and future state Layer 4 processes and related roadmaps and process performance metrics.
Analyze and solve for basic to moderately complex functional and cross-functional dependencies.
Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.
Analyzes program/project objectives to establish effective success measures vis-a-vi operational performance, desired outcomes, and the customer experience.
Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.
Ability to provide multiple levels of leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans.
Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.
Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

3+ years of professional experience as a Process Architect or similar experience required
3+ years of process improvement experience
Strong data analytics skills
Excellent Communication & Collaboration Skills
Experience with writing requirements
Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma

Project Management Experience a plus
Experience with IT development lifecycle concepts such as Agile, waterfall or hybrid
Background in Telecommunications Industry

Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

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