Lead, Technical Casting, Training and Performance Evaluation

Royal Caribbean Cruises Ltd•North Miami, FL

1d•Onsite

About The Position

The Lead, Technical Casting, Training & Performance Evaluation drives the technical casting and workforce deployment operation across Royal Caribbean International’s global fleet. This role provides strategic leadership over the daily casting, scheduling, and onboarding functions for all Entertainment Technicians — ensuring precise, informed placement decisions that reflect the unique technical demands of each bespoke theatrical venue and its corresponding productions. This role is accountable for evaluating the technical proficiency of 900+ active Entertainment Technicians on payroll, directing placement decisions that align individual skill sets to the specific requirements of each ship class and venue. Technician roles under this scope include Stage Staff, Lounge Technicians, Sound Technicians, Riggers, Lighting Technicians, PADI-Certified Scuba Divers, Stage & Production Managers, and Technical Directors. The impact of this position is directly tied to the operational excellence of onboard entertainment venues, the integrity of live show execution, and the quality of the overall guest experience. This role partners closely with the Manager, Entertainment Technical Operations to develop and implement forward-thinking processes that advance departmental goals.

Requirements

Excellent communications skills and strong decision-making abilities.
Knowledge in negotiation process.
Proficient written and verbal communication skills. Spanish speaking skills a plus.
Ability to make sound judgment calls and have very effective problem-solving skills.
Ability to take complete ownership of a problem and see it through to a resolution.
Proficient skills with Sharepoint, Excel, Word, Outlook, Smartsheet
Bachelor’s Degree from an accredited college or university in a related field preferred.
At least Five plus years’ experience in the entertainment industry.
Excellent understanding of policies and procedures regarding work ethics, hiring and termination of personnel.
Experience in Sharepoint, Excel, Word, Outlook, Smartsheet.
Must have good problem-solving skills and ability to manage last-minute emergencies in a calm and organized manner.
Able to work long hours and weekends when required.
Able to travel if required.

Nice To Haves

Experience working in Musical Theater (ie Broadway, West End, National and International Tours) a huge plus.
Cruise industry experience both in shipboard and shore side are a plus.
Spanish speaking skills a plus.

Responsibilities

Directs and leads the technical operations team in the daily execution of casting, scheduling, and onboarding functions for all fleet Entertainment Technicians, with full consideration of the technical demands unique to each theatrical venue and production.
Provides coverage and continuity for scheduling operations during team member absences, ensuring uninterrupted workflow and fleet-wide placement accuracy.
Oversees all onboarding activity for incoming technicians, ensuring thorough documentation compliance, timely processing, and a structured integration experience aligned with operational standards.
Conducts compensation assessments and prepares salary increase requests, providing well-substantiated recommendations to support equitable and market-aligned pay structures.
Evaluates technicians for promotion readiness, delivering objective assessments informed by performance history, technical growth, and operational impact.
Maintains ongoing analysis of PAR counts to ensure headcount accuracy, strategic alignment, and proactive gap identification across the fleet.
Assesses the technical proficiency of each Entertainment Technician against the specific skill requirements of individual tracks, show formats, and ship classes to drive optimal placement decisions.
Directs the deployment of all Stage Staff, Lounge Technicians, Sound Technicians, Riggers, Lighting Technicians, Stage & Production Managers, and Technical Directors based on a rigorous, individualized evaluation of each technician’s verified skill set.
Functions as the department’s internal subject matter expert in technical workforce management, partnering with leadership to ensure talent deployment strategies maximize show effectiveness, operational efficiency, and portfolio-wide performance.
Leads the continued development and evolution of the Technical Management System, leveraging the platform to generate and maintain technician ratings, skill profiles, offer documentation, and contract negotiations.
Maintains active engagement with the broader live entertainment and technical production landscape, translating industry trends and emerging standards into actionable insights that inform the department’s strategic vision.
Analyzes individual technician performance throughout each contract engagement, identifying strengths and areas for development and translating findings into targeted coaching, reassignment, or training referrals.
Leads the design, development, and implementation of technical training programs across all disciplines within the Entertainment Technician portfolio, ensuring curriculum relevance and alignment to fleet operational needs.
Participates in the interview process for all technical leadership roles, conducting structured evaluations and presenting final candidate recommendations to the Manager, Entertainment Technical Operations.
Identifies and develops systemic improvements and process efficiencies that enhance the precision, speed, and scalability of technician placement operations across the fleet.
Assumes additional responsibilities as assigned in support of departmental and organizational priorities.