Lead Technical Business Manager

AT&T•Atlanta, GA

3d•Onsite

About The Position

As the AT&T TEchnology Services Lead, you will be at the heart of operational transformation for our technical teams. You’ll drive process improvements, champion agility, and ensure our technology delivery teams are able to execute on commitments with quality and clarity. This is a hands-on role where you’ll collaborate across departments, manage change, and advocate for both customer and product.

Requirements

Technical & Business Acumen: Deep understanding of technical organizations (processes, tools, systems) and strong business background.
Education & Experience: Bachelor’s degree (BS/BA) in Computer Science or Business preferred; 3+ years of relevant experience; certifications may be required for some areas.
End-to-End Delivery Experience: Proven track record leading technology rollouts that align with business objectives and customer needs.
Change Management Skills: Experience managing change processes and facilitating smooth project transitions.
Collaboration & Communication: Strong cross-functional collaboration and clear communication skills.
Customer Focus: Commitment to guiding customers through the technology lifecycle and ensuring their needs are met.
Leadership & Problem Solving: Advanced knowledge and experience resolving complex issues and driving consensus.
Analytical Mindset: Ability to develop metrics, analyze performance, and recommend solutions for continuous improvement.

Responsibilities

Champion continuous Process Improvement: Define, design, and implement new processes to streamline operations and boost efficiency. Identify tooling and AI improvement that drive automation and agility.
Accelerate intake & delivery assignment: Oversee technology intake, ensuring data and solutioning quality to quickly hand off to delivery teams for execution
Ensure Compliance: Establish and enforce standardized processes, embedding security and compliance into daily operations.
Analyze Performance: Utilize metrics, scorecards, and performance analyses to identify gaps and drive solutions.
Support Project Execution: Support project teams, helping development teams and their clients navigate the enterprise ATS delivery processes
Drive Change Management: Own and manage change processes, ensuring smooth transitions during updates and deployments.
Advocate for Customer Experience: Incorporate feedback and drive customer-centric improvements throughout the development lifecycle.
Solve Problems & Manage Risks: Facilitate stakeholder discussions, drive consensus, and monitor/mitigate project risks.
Optimize Technology Value Streams: Identify bottlenecks and opportunities to ensure alignment with evolving business goals.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.