Lead Tech Support Specialist
About The Position
As a Lead Tech Support Specialist here at Honeywell, you will provide first-line technical support to our partners (VARs) across phone and non-phone channels. Your role focuses on resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration. You will be supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution. You will report directly to our Sr Tech Support Supervisor and you’ll work out of our Pittsford, NY location on a Hybrid work schedule. In this role, you will have a direct impact on customer satisfaction, team performance, process improvement, collaboration, and business growth. Join us at Honeywell and make a difference in shaping the future of our technical support operations. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
- provide first-line technical support to our partners (VARs) across phone and non-phone channels
- resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration
- supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution
- direct impact on customer satisfaction, team performance, process improvement, collaboration, and business growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
