Lead Tech Ops Technician (Remote - AZ)

Best Western Hotels & Resorts • Phoenix, AZ

42d • Remote

About The Position

Join BWH Hotels - Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose We're looking for a motivated Tech Ops Technician to join our team. This role is ideal for Linux administrators, AWS cloud practitioners, or aspiring engineers eager to grow into a DevOps Engineering career path. You'll provide high-quality technical support, event monitoring, and incident response for critical systems hosted both on-premises and in AWS. You'll work closely with cross-functional teams to ensure system reliability, performance, and continuous improvement.

Requirements

• Minimum of 4 years IT/IS experience.
• 2+ years in incident management and infrastructure monitoring.
• Hands-on Linux administration experience.
• Familiarity with AWS services (EC2, CloudWatch, Lambda, VPC, Logs, etc.).
• Strong problem-solving and analytical skills.
• Self-driven with a passion for learning and innovation.
• Effective communicator and team collaborator.

Responsibilities

• Monitor infrastructure using Datadog , Splunk , and AWS-native tools.
• Ensure uptime and performance SLAs for cloud and on-prem systems.
• Troubleshoot and resolve incidents across applications, services, and infrastructure.
• Perform impact assessments and root cause analysis.
• Implement remediation and escalate complex issues to engineering teams.
• Follow ITIL processes: incident, change, release, and problem management.
• Support disaster recovery, patching, and automation tasks.
• Assist with onboarding and connectivity for new hotel properties.
• Coordinate technical releases and contribute to project work.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees