Lead Tech BUS Development MGR - PUB SEC

Lumen Technologies

3d•$103,711 - $152,109•Remote

About The Position

This position utilizes understanding of Lumen’s target customer business needs and technical requirements, competitive environment and Lumen’s global product line and practices to provide a comprehensive solution and SoW to the customer. The Lead Technical Business Development Manager, or Pre-Sales IT Solutions Engineer is accountable for Lumen professional services solution strategy for scoping solution and level of effort (LoE), pricing and margins, and bookings. Consulting/Managed services primarily focus on Technology services portfolio including but not limited to, SAP, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management, Custom Implementation and Steady State Operations & Maintenance, Remote Application & Infrastructure Monitoring and Management, Contact Center and Unified Communication Consulting, Application Development, Testing and Management Consulting, Big Data as a Service, and Data Science Consulting practices. This role primary focus will be on Public Sector (FED/SLED). Responsibilities include assisting the sales and technical organization in the identification of potential opportunities for consulting, professional and managed services at new prospects as well as existing customers, proposing, and closing solutions to new business opportunities, creation and refinement of solutions that include multiple services, creation of proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams.

Requirements

MUST have great English language communication and written skills to be able to write Statement of Works/Proposals. Job requires writing Supplier and Customer SOWs on daily basis.
Minimum 10 years progressive experience, including 3 to 5 years in consulting/business development, technical management and/or operational experience.
MUST have Public Sector (FED/SLED) experience.
MUST be a US CITIZEN to be able to work in FED space.
Must be able to pass a background check.
MUST have 2+ years of solution engineer experience in IT space.
MUST have experience and skills to quickly scan through RFPs and create and drive solutions and SoWs.
MUST be able to interface with customer remotely to gain necessary requirements and drive solutions.
MUST be able to present solutions to the customers.
MUST be able to effectively utilize MS Office Suite of Applications specially Word, Excel, PowerPoint, and Teams.
Must have working knowledge of SalesForce.
Excellent planning, decision making and problem-solving skills.
Ability to work in a high paced environment with changing priorities, and work a consistent stream of incoming opportunities, one after the other, and produce statement of works.
Ability to juggle multiple parallel opportunities, adept at multi-tasking.
Detail oriented in solution development and SOW creation following SMART framework.
Ability to utilize a consultative mindset to probe and understand customer requirements and then create appropriate solution covering one or more of the standard/non-standard professional services offerings that Lumen can offer

Nice To Haves

Demonstrated level of success in the pre-sales support to consulting and professional services opportunities, as individual contributors
Industry knowledge of Professional Security Services, SAP, migrations, SLAs, contract terms, service management and reviews, cloud, (SaaS, PaaS, and IaaS) platforms (AWS, Azure etc.) managed hosting, colocation, datacenter operations, ITIL/ITSM and IT Services such as ITO, Design & Transition/Migration, BCDR, Strategic Consulting, ADM, QA, Remote Infrastructure Management etc
Professional Consulting Level Bachelor's degree. Typically with 8+ years of experience.
6+ years of experience with Master's Degree. Manager Bachelors degree or equivalent education and experience.
Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred

Responsibilities

In collaboration with Sales, Solution Engineers, and Solution Architect Team identify and capture revenue/cross-sell/upsell opportunities for new and existing customers
Identify, understand and solve complex professional service requirements
Develop services solutions and basis of estimate utilizing Lumen capabilities and eco system partners’
Present solutions and approaches effectively to customer and internal executives
Communicate effectively with customers, peers, superiors and subordinates
Write Statement of Works and Rough Order of Magnitude with pricing for Proposals. This is very critical part of the job.
Quality and Completeness of Statement of Works and ROM Proposals is very important.
Interface with Sales and account management, resources to identify and refine new opportunities
Meet with existing customers and new sales prospects to effectively pitch Lumen professional services capabilities and proposed solutions
Interface with various Lumen teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required
Educate Sales on professional services and solutions portfolio periodically, such as through brown-bag sessions
Attend sales team meetings periodically
Contribute to creation of reusable, knowledge artifacts for the professional services team
Pre-sales Support
Customer Experience
Data System Updates