Lead Talent Development Specialist

Equus•Wichita Falls, TX

4h•Onsite

About The Position

This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. Reviews case files to ensure compliance with contractual agreements May perform case management, eligibility and data entry duties for customers Manages and maintains a reduced caseload Supports quality assurance/performance related activities and the growth of assigned case managers Implements and enforces quality assurance plans Compile data for reporting progress of programs Acts as a mentor for new staff and provides training in policy/procedures Resolves problems encountered during daily operations and determines appropriate solutions Extensive standing, sitting, computer, phone, and deskwork required; work primarily in a defined office environment with specified hours, although flexible hours may be required Interacts one on one and in groups with individuals from a diverse range of backgrounds Availability for out of office meetings, conferences Minimum of three plus years related experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily Assists Program Supervisor in managing program activities and executing special projects

Requirements

Minimum of three plus years related experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions
Demonstrate knowledge of quality assurance procedures and federal, state and local workforce laws and mandate
Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor or case manager
Demonstrate a working knowledge of computers and knowledge of data management processes
Demonstrate knowledge of eligibility determination processes and filing procedures
Demonstrate good communication, telephone and customer service skills.
Demonstrated ability in conducting training sessions and presentations.
Bachelor's degree in related field.
An equivalent combination of acceptable related experience and or training may be substituted for up to two years of the education requirement on a year for year basis
Travel is required based on the needs of the business.

Responsibilities

Responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources.
Reviews case files to ensure compliance with contractual agreements
May perform case management, eligibility and data entry duties for customers
Manages and maintains a reduced caseload
Supports quality assurance/performance related activities and the growth of assigned case managers
Implements and enforces quality assurance plans
Compile data for reporting progress of programs
Acts as a mentor for new staff and provides training in policy/procedures
Resolves problems encountered during daily operations and determines appropriate solutions
Assists Program Supervisor in managing program activities and executing special projects