Lead Systems Ops Engineer - GCP
About The Position
Wells Fargo is seeking a seeking a highly skilled and motivated Lead Systems Operations Engineer focusing on Google Cloud Platform (GCP) L2 Support Engineer with specialized expertise in Google Kubernetes Engine (GKE) or Kubernetes to serve as our Technical Lead. This role is critical in providing advanced technical support, leading the technical team, resolving complex issues, and ensuring the smooth operation of our GCP environments. The ideal candidate will possess deep knowledge of GCP services, particularly GKE/Kubernetes, demonstrate strong problem-solving skills, and have proven leadership abilities. In this role, you will: Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Provide L2 support for GCP environments, focusing on GKE/Kubernetes Provide technical guidance and support to team members, ensuring best practices are followed Conduct root cause analysis and implement corrective actions to prevent recurrence Participate in change management processes to ensure minimal disruption to services Develop and maintain scripts and automation tools to streamline support processes Communicate effectively with stakeholders, providing updates on support activities and project progress
Requirements
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of hands-on experience with GCP services, including GKE/Kubernetes
- 3+ years of Terraform for provisioning and managing complex cloud infrastructure
Nice To Haves
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
- Proven experience in a leadership or technical lead role
- Familiarity with containerization and orchestration tools (Docker, Helm, Istio).
- Experience with monitoring and logging tools (Stackdriver, Prometheus, Grafana)
- Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible)
- Ability to mentor and develop junior team members
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Certifications (Preferred): Google Cloud Professional Cloud Architect, Google Cloud Professional DevOps Engineer or Certified Kubernetes Administrator (CKA)
Responsibilities
- Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
- Provide L2 support for GCP environments, focusing on GKE/Kubernetes
- Provide technical guidance and support to team members, ensuring best practices are followed
- Conduct root cause analysis and implement corrective actions to prevent recurrence
- Participate in change management processes to ensure minimal disruption to services
- Develop and maintain scripts and automation tools to streamline support processes
- Communicate effectively with stakeholders, providing updates on support activities and project progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
