Lead Systems Engineer

Al Jazeera Media Network • Washington, DC

104d

About The Position

The position involves deploying new systems and solutions as required, monitoring and maintaining AJMN’s systems stability and performance, and resolving any impact to service. The role ensures that key performance indicators and service-level agreements are met. It requires identifying and resolving faults, incidents, problems, service requests, and change requests from the AJMN Service Desk in a professional manner to agreed service levels. The individual will react to security incidents by performing necessary operations as determined by the Incident Response team and ensure that problems are documented with detailed diagnosis that is accurate and compliant with existing processes. The position also involves reviewing implementation plans, solutions designs, and critical changes or releases, as well as supervising Senior Systems Engineers and Systems Engineers.

Requirements

• Bachelor or higher in IT, Computer Science or related field or exceptional prior experience.
• Tertiary qualifications in IT systems related Industry Standard Certifications preferred.
• Advanced Certifications is a plus.
• 8+ years in IT and Technology domain.
• 4+ years in similar role preferred.
• Proven experience in installing, configuring and troubleshooting Windows /UNIX /Linux based environments.
• Experience in design and review of information and operational support systems.
• Experience with back office products.
• Experience with Virtualization and Cloud Services.
• Experience with Enterprise backup & monitoring systems.

Responsibilities

• Deploying new systems/solutions as required.
• Monitor and maintain AJMN’s systems stability and performance, and resolves any impact to service.
• Ensure key performance indicators and service-level agreements are met.
• Identify and resolve faults, incidents, problems, service requests and change requests from the AJMN Service Desk in a professional manner.
• React to security incidents by performing necessary operations as determined by the Incident Response team.
• Ensure that problems are documented with detailed diagnosis that is accurate and compliant with existing processes.
• Review implementation plans, solutions designs and critical changes or releases.
• Supervise Senior Systems Engineers and Systems Engineers.
• Point of escalation for Senior & systems engineers on critical and complex systems issues.
• Provision new servers and storage systems as required.
• Maintain accurate systems information for provisioned servers and systems.
• Coordinate with other Technology teams.
• Support multiple Technology teams across the whole of Al Jazeera locally.
• Proactive in detecting systems issues and ensuring systems quality.
• Actively transfer information between one shift and the next.
• Train and mentor technicians, fellow engineers on existing and newly acquired systems.
• Perform other duties as assigned from time to time by his/her superiors/DLM.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees