Lead Systems Engineer

Gentrack•London, CA

1d•Hybrid

About The Position

This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations. As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You’ll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available. You’ll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you. The Specifics Regional Infrastructure Ownership Serve as ICT Site Lead for London and senior technical authority for UK & EMEA Own platform stability, resilience, and service continuity Act as Tier-3 escalation lead for high-impact incidents Partner closely with Global ICT, Security, Cloud, and Network teams Advanced Support & Continuous Improvement L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA Strengthen escalation pathways between global L1 and engineering Reduce repeat incidents through automation, optimisation, and documentation Operate within ITIL/ITSM frameworks using Jira Service Management Core Infrastructure Engineering Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience Maintain security, patching, compliance, and lifecycle management Oversee enterprise storage, backup, and disaster recovery capabilities Lead DR testing and maintain recovery readiness Manage and optimise virtualised platforms (VMware or equivalent) Site & Endpoint Oversight Provide technical oversight for LAN, WAN, Wi-Fi, and site systems Support AV and collaboration technology Support Jamf and Microsoft Intune aligned to global standards Technical Leadership Mentor and prioritise workload for 1–2 Systems Engineers Drive engineering standards and operational excellence Stay hands-on across infrastructure, escalation, and improvement initiatives

Requirements

Strong hands-on experience with on-prem Microsoft server environments.
Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
Experience managing storage, backup, and disaster recovery platforms.
Solid knowledge of virtualisation platforms (VMware / hypervisors).
Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
Hands-on experience with Jamf and Microsoft Intune.
Strong working knowledge of Jira Service Management.
Good understanding of ITIL / ITSM, particularly escalation and problem management.

Responsibilities

Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
Own platform stability, resilience, and service continuity
Act as Tier-3 escalation lead for high-impact incidents
Partner closely with Global ICT, Security, Cloud, and Network teams
L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
Strengthen escalation pathways between global L1 and engineering
Reduce repeat incidents through automation, optimisation, and documentation
Operate within ITIL/ITSM frameworks using Jira Service Management
Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
Maintain security, patching, compliance, and lifecycle management
Oversee enterprise storage, backup, and disaster recovery capabilities
Lead DR testing and maintain recovery readiness
Manage and optimise virtualised platforms (VMware or equivalent)
Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
Support AV and collaboration technology
Support Jamf and Microsoft Intune aligned to global standards
Mentor and prioritise workload for 1–2 Systems Engineers
Drive engineering standards and operational excellence
Stay hands-on across infrastructure, escalation, and improvement initiatives

Benefits

Personal growth – in leadership, commercial acumen and technical excellence
To be part of a global, winning high growth organization – with a career path to match
A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
A competitive reward package that truly awards our top talent
A chance to make a true impact on society and the planet

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