Lead Systems Engineer

Centene Corporation•Northampton, MA

12d•Hybrid

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Lead M365 Systems Engineer will serve as the technical authority leader for Microsoft 365 (M365) initiatives, focusing on messaging, collaboration, and personal productivity AI solutions. This role is responsible for designing, implementing, and optimizing enterprise-wide M365 services, including Microsoft Copilot, Copilot Studio, Grammarly, and other AI-driven productivity tools. The individual will lead efforts to enhance automation, improve user experience, and ensure secure, compliant, and scalable solutions across the organization. Trains, mentors, and supports systems engineers. Installs, configures and upgrades and enhancements to software/hardware/network systems. Manage M365 services for Exchange Online, SharePoint Online, Teams, and related collaboration platforms. Drive automation initiatives using PowerShell, Power Automate, and Copilot Studio for workflow optimization. Lead AI integration projects leveraging Microsoft Copilot, Copilot Studio, and third-party tools like Grammarly to enhance productivity and communication. Oversee governance, compliance, and security for M365 and AI solutions, ensuring alignment with organizational policies. Mentor junior engineers and collaborate with cross-functional teams to deliver high-quality solutions. Develop observability and monitoring strategies using tools like Splunk, Dynatrace, and Graph API for proactive system health management. Act as a liaison between engineering, product teams, and business stakeholders to define SLAs, SLOs, and strategic roadmaps. Performs other duties as assigned. Complies with all policies and standards.

Requirements

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 5 – 7 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Microsoft 365 Expertise: Exchange Online, SharePoint Online, Teams, OneDrive.
Automation & Scripting: Advanced PowerShell, Power Automate, and workflow orchestration.
AI Tools: Microsoft Copilot, Copilot Studio, Grammarly, GitHub Copilot.
Proven experience in AI productivity tools deployment and management (Microsoft Copilot, Copilot Studio, Grammarly).
Monitoring & Observability: Splunk, Dynatrace, Graph API integration.
Security & Compliance: Microsoft Purview, DLP policies, audit log management.
Familiarity with Power Platform (Power Apps, Dataverse) and integration with M365 services.
Demonstrated success in leading complex automation and collaboration projects in large-scale organizations.
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills
Intermediate - Ability to communicate and make recommendations to upper management
Intermediate - Ability to drive multiple projects to successful completion
Intermediate - Possesses technical aptitude

Nice To Haves

Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Security, Compliance, and Identity Fundamentals
ITIL Foundation Certification
Certifications in AI/ML or automation frameworks (e.g., Azure AI Engineer Associate)
Microsoft 365 Certified: Enterprise Administrator Expert

Responsibilities

Manage M365 services for Exchange Online, SharePoint Online, Teams, and related collaboration platforms.
Drive automation initiatives using PowerShell, Power Automate, and Copilot Studio for workflow optimization.
Lead AI integration projects leveraging Microsoft Copilot, Copilot Studio, and third-party tools like Grammarly to enhance productivity and communication.
Oversee governance, compliance, and security for M365 and AI solutions, ensuring alignment with organizational policies.
Mentor junior engineers and collaborate with cross-functional teams to deliver high-quality solutions.
Develop observability and monitoring strategies using tools like Splunk, Dynatrace, and Graph API for proactive system health management.
Act as a liaison between engineering, product teams, and business stakeholders to define SLAs, SLOs, and strategic roadmaps.
Performs other duties as assigned.
Complies with all policies and standards.