Lead Systems Administrator

The Parking Spot-posted about 1 month ago

$100,000 - $100,000/Yr

Full-time • Mid Level

Hybrid • Chicago, IL

1,001-5,000 employees

Personal and Laundry Services

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As the Lead System Administration, you're responsible for setting up, deploying, documenting, and maintaining end-user technology for The IT Infrastructure Team. This includes Windows workstations, iOS devices, Windows application servers, camera/DVR systems, among other operating and office hardware. The role also entails establishing, installing, and making The Parking Spot's proprietary revenue and operations technologies function. As our Lead Systems Administrator, you will be at the forefront of spearheading efforts to identify and apply new technical solutions, conceptualize new tools to optimize system performance, and streamline processes to be efficient and well-documented. Attention to detail, adherence to documented procedures, and problem-solving for challenging technical issues are a requirement. You will maintain systems, processes, and inventory management while communicating project status and technical solutions clearly and professionally.

Oversees the Systems Administration staff and activities of an organization's information systems.
Assures the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.
Provides support to, reviews, maintains, and optimizes all networked software and associated operating systems.
Administers the planning, design, development, evaluation, testing, and integration of an organization's systems infrastructure, including the design and implementation of hardware and software.
Captures, understands, translates, and documents customer requirements.
Defines system and product requirements; and generates mechanical, electrical, and software performance and reliability specifications and requirements.
Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
Manages and documents system configurations and oversees all transitions into production.
Performs troubleshooting and remediation, ensures successful project implementation, and performs post project end user support.

Strong attention to detail and excellent customer service skills.
Excellent interpersonal, problem analysis, and resolution skills.
Excellent oral and written communication abilities.
Experience managing a helpdesk ticketing system (SysAid preferred).
Experience with Intune
Experience with Active Directory administration.
Experience with VoIP administration.
Experience supporting an environment with remote assistance.
Bachelor's degree in a Computer Science-related field preferred; 3+ years of work experience may be considered.
20-30% travel is required

Experience with low voltage cabling, relays, and other gate hardware systems a plus.

Participation in and financial benefit from our shared employee ownership program
Hybrid work experience in downtown Chicago
Career development and growth opportunities
Ability to gain exposure to all areas of the business
Great benefits including Medical, Vision, Dental and a 401k plan
Annual discretionary bonus program
Team oriented, fun and friendly work environment
Immediate opportunity to make a large impact

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