Lead Systems Administrator Applications (Cerner Pathnet Integration Analyst)

About the position

The Cerner Laboratory Application Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with all Laboratory platforms with ongoing hospital operations. This position is essential in supporting Care Delivery, Cerner Millennium, one of the top 13 applications utilized in care delivery. Cerner Millennium is a lab application that handles and oversees more than 150 million lab orders and processes over 400 million results each year across various KP care sites, including hospitals and clinics. The analyst will primarily focus on Open Port/Engine Scripting, and Careaware Traditional/Cloud MDIs, troubleshooting foreign system interfaces and lab medical devices.

Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area.
• Supports the development of work plans to meet business priorities and deadlines.
• Ensures team follows all procedures and policies.
• Coordinates and assigns resources to accomplish priorities and deadlines.
• Collaborates cross-functionally to make effective business decisions.
• Solves complex problems and escalates high priority issues or risks as appropriate.
• Recognizes and capitalizes on improvement opportunities.
• Practices self-development and promotes learning in others.
• Builds relationships with cross-functional stakeholders.
• Influences others through technical explanations and examples.
• Adapts to competing demands and new responsibilities.
• Listens and responds to, seeks, and addresses performance feedback.
• Provides feedback to others and managers.
• Creates and executes plans to capitalize on strengths and develop weaknesses.
• Supports team collaboration and adapts to and learns from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems.
• Performs complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems.
• Diagnoses, troubleshoots, and resolves complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information.
• Plans the implementation of hardware and software changes into environments.
• Supports vendor support activities as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Requirements

• Minimum three (3) years experience in application support.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
• Minimum six (6) years working in IT or operations.
• Additional equivalent work experience may be substituted for the degree requirement.