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Join Our Community of Food People! At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before. We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation. This Lead Support Engineer role is part of Pricing Product Team at US Foods and is primarily responsible to ensure the smooth operations of Next Gen Pricing processes and to enable the business users to conduct the pricing activities successfully. In this role, the support engineer will develop a deep understanding of how the pricing processes and systems work, quickly respond to support requests, troubleshoot and resolve issues and inquiries. This role is responsible for overseeing the support operations across pricing vendor platform and upstream/downstream systems, defining efficient monitoring and alerting processes, and driving continuous improvement to system stability and performance. As the lead person, this role is the first line of defense on behalf of the pricing team and is responsible for triaging and coordinating with cross-functional product teams to drive resolutions of pricing issues and inquiries.
