Lead Support Associate

Big Lots • San Antonio, TX

406d

About The Position

The Lead Support Associate plays a crucial role in ensuring smooth store operations by performing various tasks such as cashiering, customer service, and merchandise management. This part-time position also involves stepping into the Manager on Duty role during leadership absences, providing direction to associates and maintaining high standards of customer service and store presentation.

Requirements

• Must be at least 18 years of age.
• Prior retail leadership experience preferred.
• Demonstrated decision-making, problem resolution, and interpersonal skills required.
• Ability to lift, carry, push, and pull a minimum of 50 pounds required.
• Ability to work a flexible work schedule including nights, weekends, and holidays required.
• Basic English literacy, math, and PC skills required.

Responsibilities

• Greets and assists customers to maintain high levels of customer service.
• Maintains and operates point-of-sale systems efficiently and accurately.
• Drives customer loyalty program participation, including sign-ups and rewards processing at check-out.
• Participates in the freight flow process including truck unloading, stocking, merchandise presentation, and recovery.
• Participates in furniture department operations including carry-outs and display assembly as needed.
• Maintains the appearance of the store's interior and exterior to company standards, including light maintenance duties and cleaning.
• Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies, and floor safety.
• Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control, and safety-related tasks.
• Serves in the Manager on Duty role as needed, providing leadership and direction to floor associates and ensuring store standards are met.

Benefits

• 20% discount on almost everything in store, including food.
• 30% discount on Indoor and Outdoor furniture.
• Same day pay option for hourly associates.
• Discounts on Apple products, Verizon, AT&T services, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees