Lead Supplier Management

Humana

7d•Remote

About The Position

The Supplier Management Lead works as liaison between suppliers and organization. The Supplier Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Become a part of our caring community and help us put health first Humana is seeking an enterprise-minded Lead, Supplier Management to help lead our Enterprise Supplier Management (ESM) Center of Excellence. This senior leader will champion Humana’s end‑to-end supplier management strategy setting standards, advancing governance, ensuring compliance, strengthening supplier performance, and enabling consistent supplier experience across the company. In this highly visible role, you will drive the implementation and maturity of Humana’s supplier relationship management framework, promote operational excellence, strengthen supplier partnerships, and support commercial outcomes through disciplined management of third‑party suppliers. Reporting to the AVP, Enterprise Supplier Management, this leader partners across the organization to reduce risk, ensure adherence to policy, and maximize value across `Humana’s supplier ecosystem. As Humana transforms how supplier management delivers for the business, this leader will work closely with the AVP, Enterprise Supplier Management, to build a fit-for-purpose capability that is consistent, scalable, operationally efficient, rooted in commercial excellence, and aligned with enterprise goals. Framework Development, Process Standardization, Supplier Management Office Blueprinting & Governance Management Design, refine, and implement enterprise-wide Supplier Management Operating Framework, including policies, standards, governance models, lifecycle controls, and operating procedures. Develop standardized, end-to-end supplier lifecycle processes spanning onboarding, governance, contract management, performance management, financial oversight, relationship management, risk reviews, remediation, renewals, and offboarding ensuring consistency across all business units. Create and maintain enterprise governance assets including playbooks, process maps, templates, checklists, RACI models, scorecards, meeting cadences, communication protocols, and documentation standards that support scalable and repeatable operations. Manage the Supplier Management Office (SMO) Governance Repository & Library as the single source of truth containing frameworks, policies, process maps, templates, scorecards, dashboards, training materials, and toolkits for stakeholders and supplier managers. Lead the enterprise outsourcing governance model, driving consistency in QBRs, MBRs, operational reviews, steering committees, and escalation pathways across all regions and delivery models. Ensure governance processes, decision rights, documentation practices, and communication workflows are standardized across business units, suppliers, and global delivery locations. Define enhancements and oversee adoption of Supplier Management Office technology tools, dashboards, workflow systems, and data models, ensuring they enable transparency, performance management, risk visibility, and operational rigor. Provide enterprise-wide training, enablement, and change management for supplier management leads, business stakeholders, and supplier partners to ensure consistent understanding and execution of Supplier Management Office frameworks, processes, and tools. Drive continuous improvement and automation of supplier governance frameworks, lifecycle processes, tools, and repository content to support evolving business needs, regulatory expectations, and operational maturity. Contract Management Serve as the operational steward of contract D&Os, ensuring alignment to delivery, quality, productivity, and compliance expectations. Partner with Sourcing and Legal to strengthen contract language related to SLAs, KPIs, staffing models, pricing structures, penalties, service credits, and exit strategies. Ensure contract requirements, documentation, certifications, and compliance deliverables are tracked and maintained. Support renewals, renegotiations, amendments, and long-term supplier agreements. Performance Management Develop, implement, and maintain enterprise-wide SLA/KPI frameworks covering operational delivery, quality, accuracy, turnaround times, productivity, stability, and experience metrics. Own supplier performance scorecards, dashboards, and standardized reporting, ensuring consistent measurement and visibility across all suppliers and delivery locations. Lead performance reviews, including Monthly and Quarterly Business Reviews, analyzing operational health, uptime, capacity, service stability, and delivery trends. Drive harmonized performance expectations across onshore, offshore, and nearshore delivery centers to ensure consistency and alignment to enterprise standards. Lead root-cause analysis and performance remediation, including corrective action plans, stabilization efforts, and continuous improvement cycles. Manage escalations related to performance, service quality, and operational or security incidents, ensuring rapid remediation and prevention of recurrence. Promote a culture of accountability, transparency, and continuous improvement, ensuring suppliers and internal stakeholders adhere to established performance standards and governance expectations. Commercial / Financial Management Evaluate supplier financial performance including pricing models, consumption-based billing, volume-driven cost impacts, invoicing accuracy, and productivity economics. Partner with Procurement and Finance on budget / forecast alignment, cost optimization strategies, gainshare models, and commercial reviews. Identify opportunities for operational efficiencies, automation, consolidation, and improved value delivery. Monitor multi-year spend trends, contract utilization, and financial risks. Relationship Management Serve as the senior enterprise relationship lead for strategic suppliers, outsourcing and managed services partners. Foster transparent, collaborative, and accountable relationships with supplier executives, delivery leaders, and operational managers. Translate business expectations into supplier actions and ensure alignment to Humana’s culture, compliance, and service objectives. Facilitate communication between internal teams and supplier stakeholders, ensuring alignment and issue / incident resolution. Risk Management Ensure supplier adherence to compliance, regulatory, and risk frameworks across outsourced operations (HIPAA, security, privacy, data handling, quality controls). Support supplier due diligence, SOC reviews, regulatory response actions, and control testing. Partner with Risk, Compliance, InfoSec, and Internal Audit on assessments and remediation activities. Support supplier risk mitigation strategies, including resilience, continuity planning, and staffing stabilization. Act as the 1st level escalation point for supplier issues / incidents impacting service delivery or member experience. SUPPLIER MANAGEMENT OFFICE Tools, Technology, Data & Reporting Define requirements and enhancements for Supplier Management Office systems and tools, such as performance dashboards, risk trackers, workflow systems, contract governance platforms, and supplier scorecards. Partner with technology and data teams to build data models and reporting structures that provide visibility into supplier performance, service quality, incidents, risks, and financial impacts. Drive adoption of Supplier Management Office tools among internal supplier management leads and suppliers / partners, ensuring alignment with enterprise standards. Drive automation across supplier management processes, workflow, change management requests (Automation Anywhere, UiPath, Macros, ServiceNow, JIRA, etc.) Manage tool implementation, integration and training Manage / Automate data analysis, report generation, dashboard creation, etc. Support enterprise transformation initiatives that rely on outsourcing partnerships, including modernization, automation, digitization, and global delivery optimization. Apply new insights to enhance supplier management capability, drive innovation, and evolve enterprise frameworks. Stay informed on industry trends, best practices, and emerging technologies related to supplier management. Executive Leadership & Enterprise Influence Provide executive-level insights, dashboards, and report on supplier performance, risk, financial posture, and strategic recommendations. Use your skills to make an impact

Requirements

Minimum 8+ years of relevant supplier management experience in complex, matrixed organizations.
Proven track record in business partnering, supplier relationship management, supplier management, supplier development, strategic planning, and performance management
Solid understanding and experience managing Operations, Transitions, Knowledge Transfer, BPO and IT Supplier Contracts / Engagements
Solid working knowledge of Supplier Management Office tools in the market

Nice To Haves

Healthcare / health insurance industry experience a plus

Responsibilities

Design, refine, and implement enterprise-wide Supplier Management Operating Framework, including policies, standards, governance models, lifecycle controls, and operating procedures.
Develop standardized, end-to-end supplier lifecycle processes spanning onboarding, governance, contract management, performance management, financial oversight, relationship management, risk reviews, remediation, renewals, and offboarding ensuring consistency across all business units.
Create and maintain enterprise governance assets including playbooks, process maps, templates, checklists, RACI models, scorecards, meeting cadences, communication protocols, and documentation standards that support scalable and repeatable operations.
Manage the Supplier Management Office (SMO) Governance Repository & Library as the single source of truth containing frameworks, policies, process maps, templates, scorecards, dashboards, training materials, and toolkits for stakeholders and supplier managers.
Lead the enterprise outsourcing governance model, driving consistency in QBRs, MBRs, operational reviews, steering committees, and escalation pathways across all regions and delivery models.
Ensure governance processes, decision rights, documentation practices, and communication workflows are standardized across business units, suppliers, and global delivery locations.
Define enhancements and oversee adoption of Supplier Management Office technology tools, dashboards, workflow systems, and data models, ensuring they enable transparency, performance management, risk visibility, and operational rigor.
Provide enterprise-wide training, enablement, and change management for supplier management leads, business stakeholders, and supplier partners to ensure consistent understanding and execution of Supplier Management Office frameworks, processes, and tools.
Drive continuous improvement and automation of supplier governance frameworks, lifecycle processes, tools, and repository content to support evolving business needs, regulatory expectations, and operational maturity.
Serve as the operational steward of contract D&Os, ensuring alignment to delivery, quality, productivity, and compliance expectations.
Partner with Sourcing and Legal to strengthen contract language related to SLAs, KPIs, staffing models, pricing structures, penalties, service credits, and exit strategies.
Ensure contract requirements, documentation, certifications, and compliance deliverables are tracked and maintained.
Support renewals, renegotiations, amendments, and long-term supplier agreements.
Develop, implement, and maintain enterprise-wide SLA/KPI frameworks covering operational delivery, quality, accuracy, turnaround times, productivity, stability, and experience metrics.
Own supplier performance scorecards, dashboards, and standardized reporting, ensuring consistent measurement and visibility across all suppliers and delivery locations.
Lead performance reviews, including Monthly and Quarterly Business Reviews, analyzing operational health, uptime, capacity, service stability, and delivery trends.
Drive harmonized performance expectations across onshore, offshore, and nearshore delivery centers to ensure consistency and alignment to enterprise standards.
Lead root-cause analysis and performance remediation, including corrective action plans, stabilization efforts, and continuous improvement cycles.
Manage escalations related to performance, service quality, and operational or security incidents, ensuring rapid remediation and prevention of recurrence.
Promote a culture of accountability, transparency, and continuous improvement, ensuring suppliers and internal stakeholders adhere to established performance standards and governance expectations.
Evaluate supplier financial performance including pricing models, consumption-based billing, volume-driven cost impacts, invoicing accuracy, and productivity economics.
Partner with Procurement and Finance on budget / forecast alignment, cost optimization strategies, gainshare models, and commercial reviews.
Identify opportunities for operational efficiencies, automation, consolidation, and improved value delivery.
Monitor multi-year spend trends, contract utilization, and financial risks.
Serve as the senior enterprise relationship lead for strategic suppliers, outsourcing and managed services partners.
Foster transparent, collaborative, and accountable relationships with supplier executives, delivery leaders, and operational managers.
Translate business expectations into supplier actions and ensure alignment to Humana’s culture, compliance, and service objectives.
Facilitate communication between internal teams and supplier stakeholders, ensuring alignment and issue / incident resolution.
Ensure supplier adherence to compliance, regulatory, and risk frameworks across outsourced operations (HIPAA, security, privacy, data handling, quality controls).
Support supplier due diligence, SOC reviews, regulatory response actions, and control testing.
Partner with Risk, Compliance, InfoSec, and Internal Audit on assessments and remediation activities.
Support supplier risk mitigation strategies, including resilience, continuity planning, and staffing stabilization.
Act as the 1st level escalation point for supplier issues / incidents impacting service delivery or member experience.
Define requirements and enhancements for Supplier Management Office systems and tools, such as performance dashboards, risk trackers, workflow systems, contract governance platforms, and supplier scorecards.
Partner with technology and data teams to build data models and reporting structures that provide visibility into supplier performance, service quality, incidents, risks, and financial impacts.
Drive adoption of Supplier Management Office tools among internal supplier management leads and suppliers / partners, ensuring alignment with enterprise standards.
Drive automation across supplier management processes, workflow, change management requests (Automation Anywhere, UiPath, Macros, ServiceNow, JIRA, etc.)
Manage tool implementation, integration and training
Manage / Automate data analysis, report generation, dashboard creation, etc.
Support enterprise transformation initiatives that rely on outsourcing partnerships, including modernization, automation, digitization, and global delivery optimization.
Apply new insights to enhance supplier management capability, drive innovation, and evolve enterprise frameworks.
Stay informed on industry trends, best practices, and emerging technologies related to supplier management.
Provide executive-level insights, dashboards, and report on supplier performance, risk, financial posture, and strategic recommendations.
Use your skills to make an impact

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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