Lead Supervisor
About The Position
MV Transportation is seeking a Lead Supervisor to identify and report to the Operations Managers challenges, discrepancies, violations of policy and other concerns related to service delivery. Instruct operators when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges. The Lead Supervisor reports on all activities and observances daily and assists in delivery of system reporting requirements. In addition to the Road Supervisor duties the Lead Supervisor will: Work with dispatchers to solve service-related challenges Daily spot checks Road Supervisors and vehicles for policy compliance reporting ALL violations and discrepancies Issue and receive required equipment to Road Supervisors daily Monitor Road Supervisor logs and reports for accuracy, completeness, performance Works with Detour Supervisors to ensure reporting is timely and accurate Schedules special assignments to Road Supervisors, as needed Assists Operations Managers (as a witness) when issuing discipline Conduct research on performance issues and develop reports accordingly Coach operators on DriveCam events Monitor Operator Attendance Monitor system performance on the street Maintain Operations Logs (Discipline, Accident/Incident, etc.) Call in accident reports to claims line Provide backfill relief for Operations Managers Clerical and administrative duties, as assigned
Requirements
- High School diploma or equivalent
- Minimum of two (2) years’ experience as a Road Supervisor in a public transit system
- Knowledge of system routes
- Familiarization with all vehicles operating in the service
- Ability to understand client policies and procedures
- Ability to comprehend MV Transportation and CBA policies and procedures
- Excellent verbal and written communications skills
- Working knowledge of Microsoft Word and Excel
- Ability to read, write and speak English
Responsibilities
- Identify and report to the Operations Managers challenges, discrepancies, violations of policy and other concerns related to service delivery.
- Instruct operators when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges.
- Report on all activities and observances daily and assists in delivery of system reporting requirements.
- Work with dispatchers to solve service-related challenges
- Daily spot checks Road Supervisors and vehicles for policy compliance reporting ALL violations and discrepancies
- Issue and receive required equipment to Road Supervisors daily
- Monitor Road Supervisor logs and reports for accuracy, completeness, performance
- Works with Detour Supervisors to ensure reporting is timely and accurate
- Schedules special assignments to Road Supervisors, as needed
- Assists Operations Managers (as a witness) when issuing discipline
- Conduct research on performance issues and develop reports accordingly
- Coach operators on DriveCam events
- Monitor Operator Attendance
- Monitor system performance on the street
- Maintain Operations Logs (Discipline, Accident/Incident, etc.)
- Call in accident reports to claims line
- Provide backfill relief for Operations Managers
- Clerical and administrative duties, as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
