Lead Supervisor - Meter & Services
About The Position
Primary responsibility is to manage the CT Gas operations meter and services supervisors and employees to ensure the efficient and productive completion of assigned work/projects. Supervise the Operations - Fitting or Meter Service group and coordinate day-to-day Field Service operations by ensuring the efficient assignment of resources. Mentor and actively assist in enhancing the skill development of other supervisors in assigned areas. Individuals must possess a thorough working knowledge of operating procedures and provide administrative and technical support to departmental meter and services staff, supervisors and technicians; resolve customer complaints; respond to gas emergency situations and /or facilitate Gas Operations response protocols to emergency situations. Provides both administrative and managerial supervision to Field Supervisors and bargaining unit employees. Responds to all natural gas emergency situations and partakes in on-call rotations as directed.
Requirements
- Education: Bachelor’s Degree with a minimum of 8 years’ relevant experience preferred. Associate’s with a minimum of 10 years’ relevant experience preferred. High School Diploma/GED required with 12 years’ relevant experience. Equivalent combination of education and experience may be considered.
- Must have administrative, communication and decision-making abilities.
- Strong leadership/managerial skills required.
- Candidates must be available 24/7/365 to support gas emergency situations.
- Knowledge specific to gas operations and specific area they will manage.
- The candidate must have strong quantitative skills with a proven ability to use/produce spreadsheets or other similar programs, strong written and verbal skills and a proven ability to use MS Office.
- Must be self-directed and have demonstrated initiative and assertiveness skills with strong labor relations skills and experience with the grievance process and a working understanding of the Collective Bargaining Agreements.
- Proven ability to multi-task in a fast paced, mission critical environment.
- Must have a valid driver's license and will require DOT Operator Qualifications
Responsibilities
- Supervises daily activities of Meter and Service Operations personnel.
- Responsible for the efficient distribution of work to field forces and the processing of gas emergency calls, service repair orders and all meter-related orders.
- Assumes duties and responsibilities of Manager in his/ her absence.
- Interaction with customers to solve problems/concerns and ensure customer satisfaction.
- Establish and update daily work order schedule for use by meter and services personnel to maintain satisfactory scheduling times for customers and Field Service Operations maintenance activities.
- Directly assist the Manager in identifying development areas and developing performance improvement initiatives for the company.
- Plans, schedules and directs new and replacement gas distribution work, preventative maintenance work, inspects and performs corrective maintenance on gas facilities.
- Acts as department Lead SME for all applications and interact with data owners and administrators, including SAP, Field Scheduling Tool, Electronic system of record, and Customer Locator.
- Support field activities/programs and acts as liaison with all other departments pertaining to functions/responsibilities within Meter Operations, Field Service and Customer Charged Service as required.
- Responsible for processing daily payroll records, maintaining overtime lists and maintaining resource planning tables and applications, reports and updating data and monitors various activities of customer service meter programs to ensure compliance.
- Ensure that employees understand their personal responsibility and accountability to adhere to standards of performance and department objectives in regards to safety and other work related activities.
- Provides input to and oversees the budget for the assigned work group(s).
- Strong quantitative skills with a proven ability to use/produce spreadsheets or other similar programs, strong written and verbal skills and a proven ability to use MS Office.
- Must be self-directed and have demonstrated initiative and assertiveness skills with strong labor relations skills and experience with grievances and a working understanding of the Collective Bargaining Agreement.
- Proven ability to multitask in a fast paced, mission critical environment.
- Responds to all natural gas emergency situations and partakes in on-call rotations as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
