Lead Supervisor II

Tapestry-posted 3 months ago
$16 - $22/Yr
Full-time • Entry Level
Lee, MA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

  • Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorses, models and develops team to deliver Coach's Selling and Service expectations.
  • Enforces sales strategies, initiatives and growth across all categories.
  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
  • Holds sales team accountable for personal sales.
  • Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
  • Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
  • Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Sensitive to customer and team needs and tailors approach by reading cues.
  • Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
  • Develops both self and individual product knowledge skills and remains aware of current collections.
  • Understands the positive sales impact staffing has on the business and recruits accordingly.
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools.
  • Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.
  • Regularly provides feedback to others; coaches performance to a higher standard.
  • Demonstrates strong business acumen.
  • Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
  • Understands and uses all retail systems and reporting tools to make informed decisions.
  • Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts.
  • Experience in retail management or supervisory roles.
  • Strong interpersonal skills and ability to build effective teams.
  • Ability to cope with change and handle ambiguity.
  • Health benefits (medical, dental, vision).
  • Life insurance and disability insurance.
  • 401(k) savings plan.
  • Paid time off for wellness needs and vacations.
  • Employee discounts on certain products.
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