Lead Supervisor i

Coach America • Lawrenceville, GA

390d

About The Position

The Lead Supervisor at Coach plays a crucial role in driving the store's success by modeling desired behaviors and ensuring alignment with company objectives. This position involves overseeing sales strategies, managing operational tasks, and fostering a positive team environment to achieve business goals. The Lead Supervisor acts as a brand ambassador, enhancing customer relationships and contributing to the overall performance of the store.

Requirements

• 1-3 years of previous retail experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills, including the ability to use iPad/laptop and Mobile POS.
• Ability to execute at a fast pace and communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.

Nice To Haves

• Experience in luxury retail service environment.
• Knowledge of current fashion trends.

Responsibilities

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s).
• Endorse, model, and develop the team to deliver Coach's Selling and Service expectations.
• Enforce sales strategies and initiatives across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics and remain results-driven.
• Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s).
• Build credibility and trust with team and customers, serving as a personal fashion advisor.
• Create positive impressions with store team and customers through appropriate business attire.
• Act as a brand ambassador in the local market to drive brand loyalty.
• Tailor approach to customer and team needs by reading cues.
• Resolve customer issues in a solution-oriented manner, partnering with Store Manager(s) and/or District Manager as needed.
• Develop self and individual product knowledge skills, remaining aware of current collections.
• Understand the positive sales impact of staffing and recruit accordingly.
• Coach, develop, and motivate the team to meet goals and utilize Company tools.
• Provide regular feedback to others and coach performance to a higher standard.
• Manage daily operational tasks according to Coach standards, adapting to business needs.
• Demonstrate strong business acumen and maintain a calm, professional demeanor.
• Maintain the interior and exterior upkeep of the building in partnership with the corporate office.
• Use retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures.
• Leverage Coach's tools and technology to support relationship building and clienteling efforts.

Benefits

• Competitive salary
• Employee discounts
• Health insurance
• 401k plan
• Paid time off
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED