Lead Supervisor I

Coach America-posted 3 months ago
$17 - $27/Yr
Full-time • Entry Level
Hackensack, NJ
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The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

  • Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorses, models and develops team to deliver Coach's Selling and Service expectations.
  • Enforces sales strategies, initiatives and growth across all categories.
  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
  • Productivity Management: holds sales team accountable for personal sales.
  • Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
  • Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
  • Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
  • Sensitive to customer and team needs and tailors approach by reading cues.
  • Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
  • Develops both self and individual product knowledge skills and remains aware of current collections.
  • Understands the positive sales impact staffing has on the business and recruits accordingly.
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
  • Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development.
  • Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).
  • Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively.
  • Demonstrates strong business acumen.
  • Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
  • Maintains interior and exterior upkeep of the building with partnership from the corporate office.
  • Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
  • Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards.
  • 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
  • Ability to execute at a fast pace.
  • Ability to communicate effectively with customers and team.
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Experience in luxury retail service environment.
  • College degree.
  • Health benefits (medical, dental, vision).
  • Life insurance and disability insurance.
  • 401(k) savings plan.
  • Paid time off for wellness needs and vacations.
  • Employee discounts on certain products.
  • Incentive compensation.
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