Lead Student Financial Services Representative

Kalamazoo Valley Community College • Kalamazoo, MI

75d

About The Position

Kalamazoo Valley Community College is seeking a skilled administrative professional to lead a team that significantly impacts the greater Kalamazoo community. The role involves guiding others and assisting students in achieving their educational goals.

Requirements

• An Associate degree in an appropriate field.
• The equivalent of three years of general office work.

Responsibilities

• Ensures Student Financial Services Representatives are adequately trained and the department is appropriately staffed to provide customer service.
• Acts as first escalation point for students working with Student Financial Services Department.
• Maintains documentation regarding front-line resources and documentation on procedures.
• Provides front-line support for the financial aid offices including walk-ins, phone calls and emails, answers questions as able and schedules appointments for financial aid advisors and other staff.
• Assists financial aid applicants with the financial aid application process and veterans with veteran benefit applications.
• Notifies student financial aid applicants of information needed to complete financial aid files.
• Assists financial aid recipients with program requirements and processes VA benefit paperwork.
• Enters data into assigned computer system and prepares standard forms, letters, mailing lists, brochures/materials for publications and other documents.
• Monitors work study students.
• Utilizes complex computer programs for reporting, tracking and monitoring student records.
• Manages and orders office supplies, student forms and handouts.
• Recommends process improvements to Student Financial Service policies and procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree