Lead, Strategic Operations

CHYM•San Francisco, CA

48d•Hybrid

About The Position

As a Lead of Strategic Operations, you will be responsible for designing and orchestrating key operating cadences across Chime, and working on business-critical projects for our executive team. This is a great opportunity for someone who thrives at the intersection of strategy, problem-solving, and operations — if you’re an adaptable, analytical thinker who loves connecting dots, driving clarity, and making organizations run better, we’d love to meet you. The Strategic Operations (“StratOps”) team sits within Chime’s Business Operations function and plays a pivotal role in aligning teams, accelerating decisions, and ensuring we’re focused on what matters most. The team runs Chime’s core operating cadences — working across every function at Chime to connect strategy to execution across company planning, goal setting, product roadmapping, and key executive forums. And we “pull the thread all the way through” - we approach our role with an ownership mindset, taking on strategic, ad hoc projects as needed to help improve how Chime’s leaders operate the business. The base salary offered for this role and level of experience will begin at $116,100.00 and up to $161,300.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Requirements

6–8 years of experience in strategy, operations, consulting, finance, or similar generalist roles; prior experience in a similar role within tech is a plus but not required.
Strong business acumen and an analytical mindset — you understand how different parts of a business connect, and you use data and logic to drive decisions.
Sharp problem-solving skills with a bias toward action and continuous improvement.
Strong communication and storytelling ability — you can distill complex inputs into clear, actionable narratives.
Comfortable working across teams, driving alignment, and influencing without authority.
Highly organized, with a knack for building structure in ambiguous situations.
A systems thinker who cares about how an organization operates and how to make it better.

Nice To Haves

prior experience in a similar role within tech is a plus but not required.

Responsibilities

Run and improve Chime’s operating cadences: Lead the planning and execution of company-wide rhythms like annual planning, goal setting, business reviews, and product roadmapping.
Drive cross-functional alignment: Partner with leaders across Product, Engineering, Marketing, Finance, People, and Communications to ensure priorities, plans, and resources stay connected.
Enable executive decision-making: Partner with Analytics and business leaders to prepare materials and recommendations for leadership meetings — and make sure decisions turn into action.
Optimize how Chime plans and operates: Spot opportunities to improve how we work, and lead projects that make our operating model more effective and efficient.
Support strategic initiatives: Jump in on high-priority projects that help Chime deliver on its most important goals.

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress