Lead Store Associate

Curaleaf•Deerfield, IL

4d•$20 - $22•Onsite

About The Position

As a Lead Store Associate at Curaleaf, you will provide an exceptional experience to all guests and team members as both a Store Associate and Leader on Duty. You will support the Management team in day-to-day operations, leading by example with strategic selling and maintaining a positive, energetic presence on the sales floor. As a key brand ambassador, you will provide exceptional customer service and educate guests on our innovative products and promotions. While acting as the Leader on Duty, you will train, coach, and develop team members to foster a welcoming, guest-focused environment. You will oversee responsibilities such as cash handling, inventory management, and ensuring seamless daily operations, all while maintaining clear, effective communication with both your team and leadership to support the store's overall success.

Requirements

Minimum of 2 years of experience in a retail setting.
At least 1 year in a retail leadership or retail supervisory role.
Proven experience in coaching and training team members to achieve their best in a retail setting.
Strong communication skills and the ability to collaborate effectively across all levels of the organization.
Flexibility to work nights, weekends, and holidays as needed.
Commitment to maintaining compliance with state regulations.
Exceptional customer service skills with a solutions-oriented mindset.

Nice To Haves

Previous experience in the cannabis industry.

Responsibilities

Assist in executing a business strategy that maximizes achievement in sales, payroll, customer loyalty program, and inventory accuracy.
Plan the day, including effective use of the daily schedule and business reports, and assign tasks based on the workflow demand.
Identify business opportunities through reporting and define appropriate actions to drive results.
Communicate divisional directives to Store Associates.
Utilize in-the-moment floor coaching to ensure a guest-focused team environment, driving sales and anticipating guests’ needs.
Coach associates on guest interactions and performance to maximize productivity and capture guest opportunities.
Manage guest and patient concerns and partner with management team on team member concerns.
Deliver in-the-moment feedback to team members around guest interactions and recognize successes to drive associate engagement.
Leverage Curaleaf's tools to make effective decisions, ensuring both productivity and a great guest experience.
Ensure operational excellence through execution of Standard Operating Procedures and processes.
Assist in execution of task directives within designated time frames (promotional updates, stock replenishment, cash handling, floor monitoring, inventory counts, and online order processing) with speed and efficiency.
Protect company assists through loss prevention knowledge and proper manager on duty behaviors.
Perform other duties as assigned by the Store Manager.