Lead Steward

Seneca Gaming Corporation • Niagara Falls, NY

74d • $15

About The Position

The Lead Steward supervises all kitchen personnel in stewarding, i.e. dishwashers, pot washers, stove cleaners, runners, head dishwashers, etc. Supervisor assigns personnel to work areas and insures consistency & efficiencies in all kitchen areas. Lead steward will manage between twenty-five (25) and one hundred (100) employees at any given time. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Previous customer service preferred.
• Must have a minimum of three (3) years food service experience.
• One (1) year food service management and/or supervision experience preferred.
• Basic PC skills in a Microsoft OS environment preferred and/or must be willing to participate in PC software application courses.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities

• Schedule employees, write work details to be performed and perform daily labor report in addition to the administration log book.
• Supervise banquet functions and work with kitchen steward to expedite functions efficiently.
• Maintain sanitation of all food prep and food storage areas to meet or exceed health department requirements.
• Inspect all equipment used by the department for cleanliness and mechanical operation.
• Maintain close contact with executive chefs and dining room managers to provide proper service.
• Requisition daily supplies and select cleaning agents which give the best performance and economy.
• Conduct an inventory and maintain records of all plates, glasses, silverware, chaffing dishes used by the hotel and department.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Benefits

• Compensation is negotiable based on experience and education.
• Opportunities for career growth and development.
• Commitment to sustainable practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED