Lead Sportsbook Supervisor - Full Time (Venetian)
About The Position
What you will do: Effectively assist and manage the day-to-day activities and business levels of the sports book: scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms Manage all aspects of our sports betting equipment Demonstrate leadership and ensure operational effectiveness Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always Ensure betting control guidelines are adhered to within the sports book Foster an environment focused on customer service and compliance Develop skills and knowledge of the sports book team Establish and maintain effective and professional working relationships with internal and external contacts Promote a positive image for William Hill within the industry and community Ensure completion of semi-weekly cash count is conducted every Monday and Friday Complete exception reports issued by audit Enforce all company policies and procedures Collaborate with Sportsbook Manager on coaching employees when not meeting company expectations Address customer complaints Additional duties as assigned What you will need: Must be able to work independently with minimal supervision Must be confident in one’s ability to assess situations and make informed decisions Good interpersonal communication skills Ability to manage relationships Strong problem-solving skills Ability to manage a diverse range of activities and effectively prioritize responsibilities
Requirements
- Must be able to work independently with minimal supervision
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
Responsibilities
- Effectively assist and manage the day-to-day activities and business levels of the sports book: scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
- Ensure betting control guidelines are adhered to within the sports book
- Foster an environment focused on customer service and compliance
- Develop skills and knowledge of the sports book team
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for William Hill within the industry and community
- Ensure completion of semi-weekly cash count is conducted every Monday and Friday
- Complete exception reports issued by audit
- Enforce all company policies and procedures
- Collaborate with Sportsbook Manager on coaching employees when not meeting company expectations
- Address customer complaints
- Additional duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
