Lead Specialist - IT Application Support

Varite • Parlin, NJ

74d • $55 - $59

About The Position

This position involves providing desktop and laptop support, including app and OS installation, basic network troubleshooting, and customer service. The role requires a strong understanding of network protocols and the ability to physically handle IT equipment.

Requirements

• Aspen IP21 experience
• RS Linx experience (Def not required but would come in handy)
• Experience setting up servers
• SQL DB experience
• Firewall experience (To the extent of knowing what to put in a ticket, not be a security expert)
• ITIL License
• Cisco networking experience
• Security+, Network+, CSA, etc... Any relevant certs

Responsibilities

• Desktop/Laptop Support
• App installation
• OS installation / imaging
• Basic network troubleshooting
• Strong understanding of TCP/IPv4 network protocols
• Microsoft/Windows experience
• Ability to lift and move up to 40 lbs (Physically able to rack and stack servers and network gear)
• Help desk or experience using a ticketing system like Service Now
• Customer service experience (Even working in retail or service industry shows they know how to treat customers/users)
• Basic printer experience insofar as configuring the IP address and installing the device on PCs
• Strong communication skills with email, teams, etc.
• Organization and documentation

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees