Lead Specialist, Customer Care - Princeton, NJ

dsm-firmenich • Princeton, NJ

402d

About The Position

The Lead Specialist, Customer Care at dsm-firmenich plays a crucial role in managing the Order to Cash (OTC) process, collaborating with Account Managers to enhance customer relationships and efficiently process orders using SAP. This position is vital for balancing customer expectations with operational efficiency, directly impacting customer satisfaction and business success.

Requirements

• Associate's degree
• 2 years of practical experience in B2B Customer Care and/or supply chain/logistics activities.
• Solid knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Solid understanding of SAP Sales & Distribution Module.
• Strong written and verbal communication skills in English.

Nice To Haves

• Knowledge of Dietary Supplements, Retail, and/or Pharma applications.

Responsibilities

• Maintain high level of proficiency in the Order to Cash (OTC) process and partner with Account Managers on customer relationships and processing customer orders.
• Receive and process orders in SAP.
• Ensure timely communication to customers and maintain the order through delivery.
• Monitor orders using Available-to-Promise (ATP) checks, coordinate with the supply chain, and validate quotations, including price and payment terms.
• Identify opportunities to optimize order patterns.
• Manage products under allocation or constrained supply, ensuring timely release to meet demands.
• Implement service level responses and prioritize tasks based on strategic customer value.
• Balance customer expectations while proactively communicating supply issues and order status through daily reviews of open order reports.

Benefits

• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 10,001+ employees