Lead Specialist, Collections Admin & Recovery

First National Bank•Omaha, NE

10d•Onsite

About The Position

Assists manager in the planning, prioritizing, monitoring and performance reporting of the work of the Collections Administration and Recovery staff. Assists in the identification and implementation of enhancements to procedures and systems utilized within Collection Administration and Recovery in the various work groups, enhanced customer service and satisfaction; and increase in revenue and profitability objectives of First Bankcard. Work loads may consist of Bankruptcy, Pre-Legal, Deceased, Deceased Fraud, SCRA, Divorce and Recovery Department functions. Schedule: 8:00am to 5:00pm CST Monday through Friday - On-site Omaha Tower

Requirements

High School diploma or GED
Excellent verbal and written communication skills
A minimum of 1-2 years supervisory or management experience.
A minimum of 1-2 years of Collection experience
Ability to prioritize and complete workloads with overlapping timelines of completion
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Working knowledge MS Office emphasis Excel and Outlook Word
Previous work experience in a supervisory/leadership Role
Detail orientated with excellent organizational skills
Ability to multi-task
Previous experience providing training and orientation to new employees
Previous experience in the development of highly detailed procedures and work aids
Knowledge of the First Work, TBS, RMS, ICE, E-Gain, First Impression.
Excellent PC skills desired
Ability to Coach/Lead/Motivate others is a must-have requirement

Responsibilities

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
Complete compliance training and adhere to internal procedures and controls, as required.
Report any known violations of compliance policy, laws, or regulations.
Report any suspicious customer and/or account activity.
If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues
Effectively apply Management practices in planning and overseeing the work of the staff in the Collection Administration and Recovery Departments.
Administer the Service Member’s Civil Relief Act to achieve the highest levels of compliance with federal law and customer satisfaction as appropriate to your role.
Compile, develop and distribute recall and credit balance reports to collection agencies and managers on a monthly basis
Assist manager with day to day coaching, feedback, reporting, performance evaluation and assignment of work priorities/workloads for the Collection Administration and Recovery staff.
Maintain a current and comprehensive knowledge of Laws applicable to your role including but not limited to; FDCPA, Bankruptcy, Pre-Legal matters, Deceased, Deceased Fraud, SCRA, Divorce and Recovery Department functions.
Work collaboratively with external vendors, bank managers and assigned customer to provide customer service and answer questions regarding status of collection efforts on Bankruptcy, Pre-Legal, Deceased, Deceased Fraud, and Recovery Department agency functions as warranted.
Ensure that your staff investigates all collections leads in an effort to file claims in a timely manner.
Monitor and ensure daily workflow is being completed as necessary to ensure that correspondence, claims on Deceased, bankrupt, and assignment of accounts to agencies for collection of deceased, bad debt and litigation on existing pre-legal accounts and bankruptcy abuse matters are processed in a timely fashion.
Exhibit professional behavior and promote positive working relationships.
Exercise a willingness to be a resource to colleagues and staff.
Complete special projects as assigned within allotted time frames.
Be accountable for continuous best efforts to complete the job assigned.
Actively and openly support all company programs and policies.
Adhere to all First National Bank and department policies and procedures including but not limited to; Code of Ethics, confidentiality, and legal requirements for calls and dress code.
Maintain a regular and predictable record of attendance within established department guidelines.