Lead Specialist, ASHE Member Engagement

American Hospital Association•Chicago, IL

2d•$92,000 - $138,000•Hybrid

About The Position

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. We are seeking a Lead Specialist for our Chicago office. Responsible for developing and implementing membership programs to increase membership, engagement, and satisfaction for the American Society for Health Care Engineering (ASHE). Manage member recruitment/retention, engagement, volunteerism, leadership development and recognition programs. Work closely with the Director of member engagement to develop and maintain data integrity policies and procedures and enhanced reporting. As a key leader on the membership team, collaborates with colleagues to enhance member experience and provide more opportunities for engagement.

Requirements

Bachelor's Degree Business, marketing, non-profit management or related field Required
5+ years Progressive experience with association membership services, membership marketing or similar membership function Required
Advanced knowledge of membership strategies and operations - Required
Advanced knowledge of membership planning and promotion - Required
Advanced knowledge of process improvement - Required
Advanced knowledge of member marketing strategies - Required
Knowledge of data governance and analyses - Required
Advanced knowledge of developing strategies to engage customers and build collaborative relationships - Required
Knowledge of association membership strategies and operations - Required
Knowledge of membership planning and promotion - Required
Knowledge of data governance - Required
Knowledge of membership/customer relationship management systems (CRM, AMS) - Required
Ability maintain high morale and motivate team members; and create a positive work environment - Required
Ability to manage multiple projects while meeting budgets and deadlines - Required
Ability to resolve conflicts and disputes in a professional and productive manner - Required
Ability to keep abreast of association membership trends and create strategies for meeting membership goals - Required
Ability to proactively identify problems and opportunities and develop solutions - Required
Ability to work collaboratively on a team and across departments - Required
Ability to identify opportunities to improve processes and make change recommendations - Required

Nice To Haves

Knowledge of volunteer management and online community modules of Higher Logic (or similar) - Preferred

Responsibilities

Member Recruitment and Retention
Provide top-notch customer service for all members and customers, regularly monitor feedback and collaborates with team members to evaluate and improve customer experience. Manage ASHE membership customer service processes in coordination with the AHA support center and ASHE’s administrative team.
Develop and manage new member programs, benefits, and processes as needed to meet the changing needs of all member segments and achieve desired revenue and growth goals.
Collaborate with marketing team to enhance communication plans for member retention, dues renewal and onboarding.
Oversee ASHE member and prospect data processes ensuring accuracy for member communications, marketing, advocacy, governance, and other functions.
Engage proactively with other ASHE departments to inform, coordinate, and review all membership-related initiatives and projects to ensure program success and build strong cross-departmental relationships.
Manage relationships with external partners and vendors.
Manage budgets in membership, recognition, and the leadership institute.
Member Engagement and Volunteerism
Develop and manage new member engagement opportunities.
Manage all aspects of volunteer management and online communities via Higher Logic platform.
Member Recognition
Develop and manage a comprehensive membership merchandising program including Engineering Week products, Energy to Care products and more. Grow program to increase revenue goals.
Develop and manage all processes for member recognition, awards, and loyalty programs.
Serve as a staff liaison for committees/task forces providing guidance, scheduling meetings, maintaining notes and keeping members on task.
Manage communications protocol for recognition of winners for all professional designations, awards, certifications, member milestones and any new recognition programs.
Leadership Development
Manage ASHE’s professional development and pipeline development programs.
Collaborate with the Lead Specialist, Governance and Chapter Relations on key pipeline activities such as student chapters.
Perform other duties as assigned.