Lead Spa Sales Associate

Hand & Stone - 631 Brawley School Rd - Mooresville, NC • NC

116d

About The Position

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Mooresville, NC, is seeking a Lead Spa Sales Associate who love to meet people, make money and have fun!! You are a critical link in ensuring that our customers' experience in our spa is outstanding! Do people naturally look to you as a leader among friends and coworkers? Do people often refer to you as their "positive, high energy" friend? Are you a passionate individual who is motivated by success and dollars? If you’re assertive, competitive, and love to win — Hand & Stone Massage and Facial Spa wants YOU! We’ll teach you everything you need to know about the spa industry. All you need to bring is your energy, natural leadership skills, customer service passion, and a winning smile. As a Lead Spa Sales Associate, you’ll not only deliver an exceptional guest experience but also take on added responsibilities that support our management team in keeping the spa running smoothly. This is a client-facing, sales-focused role that sets the tone for the spa’s success every day.

Requirements

• 1+ year of customer service and sales experience (spa or wellness industry preferred).
• Having a high school diploma or equivalent is required.
• Must be minimum 20 years or older.
• Self Starter, take ownership of your success.
• Prior leadership, key holder, or supervisory experience strongly desired.
• Strong communication skills – both verbal and written.
• Positive, energetic, and professional appearance and demeanor.
• Ability to multitask, prioritize, and stay calm under pressure.
• Team player with a passion for health, wellness, and client care.
• Driver's license and transportation to and from work.
• Must be a strong team player with the ability to work independently with minimal supervision.
• Proficient with Computer Utilization.
• Word, Google Sheets and Excel skills.
• Social Media prowess.

Responsibilities

• Welcome and greet members/guests with professionalism and positivity.
• Deliver excellent customer service to ensure an exceptional spa experience.
• Answer phones, book appointments, and manage scheduling efficiently.
• Drive sales of memberships, gift cards, and service upgrades.
• Promote the health and wellness benefits of massage therapy and skincare services.
• Maintain a clean, professional, and inviting spa environment.
• Assist management with operational tasks, including but not limited to: Inventory management, Basic accounting and report preparation, Help with Compliance related documentation, Administrative and filing procedures.
• Be available to cover front desk associate shifts when needed.
• Serve as a role model on the front desk with a positive, team-focused, and sales-driven attitude.

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

What This Job Offers

• Education Level: High school or GED