Lead Spa Receptionist – Aria
About The Position
As a Lead Spa Receptionist at Aria, you’ll be the first point of connection in a journey of relaxation and luxury. With your warm smile, approachable nature, and attention to detail, you’ll create a welcoming and seamless check-in experience that sets the tone for our guests’ visit. Your professionalism and dedication to maintaining a polished environment play a key role in upholding the high standards that define the Bellagio experience. This is your opportunity to be part of something special where your service makes every visit unforgettable.
Requirements
- Prior relevant experience in guest service or spa experience is preferred
- High School Diploma or GED
- Must be 21 years of age or older
Responsibilities
- Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
- Proactively seek to provide refined luxury service ensuring guest satisfaction
- Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task
- Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
- Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
