Lead Spa Concierge

Fontainebleau Las Vegas•Las Vegas, NV

1d•$20•Onsite

About The Position

The Lead Spa Concierge is a vital part of our spa's team, responsible for welcoming and assisting guests to create a memorable and relaxing spa experience. This role involves coordinating appointments, providing information about spa services, and ensuring guests have a seamless visit from start to finish.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent required
Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
Polished appearance and demeanor
Excellent guest and Member skills
Effective time management skills and ability to multi-task in a fast-paced environment
Extraordinary attention to detail, while working under tight deadlines
Ability to resolve problems to the satisfaction of both the guest and the company
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Experience in a similar role for a high-luxury salon and spa preferred
Experience in high-volume luxury spa or resort preferred

Responsibilities

Greet guests warmly, offering a friendly and welcoming atmosphere upon their arrival
Provide information about spa services, treatment options, packages, and facilities to assist clients in making informed choices
Assist guests in scheduling appointments based on their preferences and availability
Manage the spa's appointment calendar, ensuring efficient scheduling and optimal use of resources
Handle guest check-in and check-out processes, ensuring accurate booking details and a smooth transition for clients
Address guest inquiries, concerns, and special requests promptly and professionally
Offer personalized recommendations based on client preferences and needs
Promote retail products available at the spa and provide information about their benefits
Assist guests in making purchases and recommendations for at-home care
Maintain the spa's serene atmosphere by ensuring cleanliness, tidiness, and a soothing environment in the reception area
Process payments for spa services, ensuring accuracy and maintaining guest confidentiality
Confirm appointments with clients, provide reminders, and ensure any special requirements are communicated to the spa team
Assist with administrative tasks such as maintaining guest records, organizing files, and managing paperwork
Coordinate with other spa staff, including therapists and technicians, to ensure the seamless flow of guest services
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary