Lead Solutions Consultant

Braze • San Francisco, CA

2d • Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE'RE LOOKING FOR Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business. Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution. This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes. This role requires travel, up to 50% at peak times, and is based in our San Francisco office. WHAT WE'RE LOOKING FOR Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business. Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution. This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes. This role requires travel, up to 50% at peak times, and is based in our Chicago office.

Requirements

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

Responsibilities

• Lead complex pre-sales opportunities
• Own the technical sales motion for a set of Retail accounts, from discovery through clos
• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Partner deeply across teams to drive outcomes
• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
• Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
• Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
• Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
• Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
• Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees