ServiceNow-posted about 1 month ago
Full-time • Mid Level
Seattle, WA
5,001-10,000 employees
Professional, Scientific, and Technical Services

We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. What Sets This Role Apart: Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success.

  • Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
  • Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
  • Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
  • Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations.
  • Help customers harness AI and platform capabilities to achieve measurable business outcomes.
  • Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI.
  • Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies.
  • Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization.
  • 8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles.
  • Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms.
  • Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives.
  • Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance
  • Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.).
  • Familiarity with enterprise AI platforms or low-code/no-code solutions.
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