Lead Software Test Engineer; D365

Caterpillar Inc.

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Lead Software Test Engineer, D365 will play a critical, leading role in the Cat Digital Dealer and Rental Systems team, reporting to the Senior Manager Software Engineering, D365/ERP. This role will lead the engineering team’s functional & performance testing and quality assurance of enterprise solutions for Microsoft Dynamics 365 Customer Engagement and Finance & Operations, including but not limited Sales, Customer Insights, Customer Service, Field Service, Project Operations, Finance, Supply Chain Management, and Commerce. This role will serve as a technical authority in helping test and support D365 applications, and collaborating cross-functionally with product, integration, DevOps, cloud infrastructure, architecture, and other quality assurance teams to ensure performant, resilient, and future-ready solutions. This role requires deep expertise in Microsoft Dynamics 365 and Power Platform, combined with a strong understanding of enterprise system integrations, end-to-end application testing, and issue management, escalation, and resolution.

Requirements

SDLC and Software Product Testing: Has participated in the functional and performance testing of multiple large software products, including upgrades and migrations
Designs, plans, and executes testing strategies and tactics to ensure software product quality at all stages of the application life cycle, and adherence to stated requirements
Interprets testing requirements from product development plans and functional documentation
Estimates and monitors testing efforts and costs based on functional and technical requirements
Works with a formal life cycle methodology
Software Integration Engineering: Has experience with testing data exchange interfaces to and from software product
Assess critical inter-dependencies among individual system elements and other applications that help and hinder performance
Manages the tools and techniques for the testing of extraction, transformation and loading of data (ETL)
Tests the integration of 3rd party / ISV software into the framework and infrastructure
Participates in the testing of technology interfaces and bridges
Effective Communications: Act as a product advocate within the engineering team, ensuring QA and testing insights are incorporated into product improvements
Provide relevant information and convey ideas, information, and business needs that cater to all audience types
Adapt documentation and presentations for the intended audience
Communicate clearly, effectively, and professionally; downward, upward, and outward
Business Intelligence: Develop and maintain comprehensive documentation of system architecture, dependencies, and testing procedures to facilitate rapid knowledge transfer internally and to other cross functional teams
Utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions
Conduct, document and communicate the impacts of application changes after testing
Stay current with industry best practices and emerging technologies to anticipate future challenges and opportunities for system enhancement

Nice To Haves

Proven track record of testing and supporting large-scale enterprise D365 implementations
Expert level experience with testing Power Platform applications
Extensive experience with Azure DevOps
Extensive experience with quality assurance team and support team collaboration
Extensive experience with testing apps (Preferred: Leapwork, Azure App Testing, Playwright; Accepted: Jmeter, Ranorex, Selenium, etc.)
Working knowledge of SQL queries and reporting
Working knowledge of Azure tenant and environment management
Working knowledge of Azure microservices and other components
Working knowledge of Microsoft Fabric

Responsibilities

Serve as the testing and quality assurance authority within the ERP Engineering team
Create automated test cases / suites and utilize automated testing tools to perform and report on the testing
Collaborate closely with the lead support engineer for all D365 bugs, incidents, and escalations
Prepare technical documentation and training to other teams as needed
Prepare non-technical documentation and presentations to share with other teams and stakeholders
Provide support to architects and engineers by fulfilling their testing requests, preparing reports, and providing technical assistance
Play a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes and issue resolution.
Communicate end user feedback to technology teams in order to improve product quality and roadmap
Lead initiatives to improve testing process efficiency and productivity
Foster a development culture of innovation and excellence