Lead Software Support Engineer

FORTNA•Atlanta, GA

About The Position

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. Fortna is looking for a Lead Software Support Engineer to join our high-impact customer support team. In this role, you'll provide Level 2/3 technical support to FORTNA clients, leveraging your expertise in software development, coding, networking, and troubleshooting to resolve issues in a fast-paced, client-facing environment. You’ll collaborate with cross-functional teams across engineering and development to ensure timely, high-quality support. Weekend Shift Required This position requires a full 8- or 10-hour shift on both Saturday and Sunday, with 2–3 weekdays off depending on the shift worked.

Requirements

Bachelor’s in computer science or related technical field
Experience with Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) is highly desired
Minimum 8+ years of experience with direct software customer support and development
Minimum 8+ years of experience in Core Java/J2EE stack
Minimum 5+ years of experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA
Minimum 5+ years of experience writing SQL queries and working with Oracle or any other Database
Hands-on experience with Web services and Microservices architecture
Strong understanding of REST API and unit testing frameworks
Strong understanding of distributed architectures and design patterns

Responsibilities

Assist in mentoring and training newer engineers on the team
Provide Level 2/3 customer facing technical support
Demonstrate a strong understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of critical incident tickets (P1/P2) while documenting resolution steps and conducting Root Cause Analysis (RCA)
Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes
Collaborate with the Product and Development teams to resolve complex problems on a high priority basis
Foster a team atmosphere by actively collaborating with other team members
Maintain high-quality software source code and documentation
Provide remote support and troubleshooting for client systems
Ability to prioritize and execute tasks in a high-pressure environment
Work effectively in a team-oriented and collaborative environment
Demonstrate strong interpersonal, organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Possess exceptional listening and interpersonal skills