Lead Software Engineer (Digital Engagement Solutions- Web, APIs, Mobile, Cloud, Data systems)

U.S. Bank National Association • Sandy Springs, GA

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Job Description
This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Requirements

• Bachelor’s degree, or equivalent work experience
• Six to eight years of relevant experience
• Demonstrated background in designing and implementing complex digital engagement platforms, including Web, API, Mobile, Cloud, and Data solutions.
• Advanced skills with Java, Python, REST APIs, React, as well as Kotlin and Swift.
• Practical experience working with Azure, Kubernetes, and various DevOps automation tools.
• In-depth knowledge of API development, integration strategies, and core enterprise architecture concepts.
• Comprehensive grasp of data engineering, event-driven systems, and analytical techniques.
• Acquainted with Generative AI technologies and their use within customer engagement contexts.
• Strong leadership abilities paired with effective communication and teamwork skills.

Nice To Haves

• Microsoft Certified: Azure Solutions Architect Expert a big plus.
• Experience with Glance’s CX to implement co-browse is a plus

Responsibilities

• Oversee the implementation and strategic direction of U.S. Bank's Do-IT-Together platform, ensuring seamless integration across web and mobile channels to boost customer acquisition, and elevate customer support.
• Take charge of the design, development, testing, operation, and ongoing maintenance of various digital banking products.
• Engineer comprehensive digital solutions for customer engagement that encompass Web, APIs, Mobile, Cloud, and Data systems.
• Utilize a variety of programming languages—such as Java, Python, React, Kotlin, and Swift—to design and develop scalable components for both web and mobile platforms.
• Advance and update cloud-native applications on Azure using Kubernetes and automated DevOps practices.
• Develop integration patterns and define API contracts to facilitate enterprise-wide customer interaction flows.
• Implement and support data pipelines, event streams, and reporting metrics for engagement platforms.
• Leverage GenAI technologies to enhance automation, generate insights, and improve experiences for customers and agents alike.
• Maintain rigorous standards for security, compliance, and resiliency across all systems that interact with customers.
• Guide and mentor engineers, promoting best engineering practices throughout multiple product teams.
• Collaborate closely with vendors, product teams, and operations to consistently deliver dependable and high-quality engagement solutions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees