Lead Software Engineer - ServiceNow

Wells Fargo Bank•Charlotte, NC

1d•Hybrid

About The Position

About this role: The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed. Human Resources Technology provides technology support for employee focused applications and processes, including payroll, benefits, learning and recruiting. We elevate and enhance the employee experience through smart solutions and tooling, enabling our teams to be more productive. We are seeking a Lead Software Engineer who will lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications. In this role, you will: Develop on the ServiceNow platform utilizing configuration and scripting on ServiceNow’s HR Service Delivery application Collaborate with other lead engineers and architects on defining coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices Ensure product backlog has appropriate technical stories and participates in their prioritization Responsible for application solution quality from design and implementation to deploy and run Responsible for communication and collaboration with key stakeholders in the delivery of features Maintain depth of technical understanding of third party/cloud solutions Evaluate technical impacts from and coordinates implementation of new product releases Participate in sizing and estimation activities within the agile team Communicate daily with the Scrum Master or Technical Product Owner and the Agile team on progress made, planned progress for the coming day, and reports any impediments/blockers Participate in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques Collaborate with business analysts to confirm understanding of business requirements relating to features to be delivered and to help business analysts define requirements that can be delivered from a technical perspective Collaborate with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery Educate and provide guidance to less-experienced staff

Requirements

5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows and integrations
3+ years of JavaScript development experience in ServiceNow
2+ years of RESTful or SOAP web services
2+ years of Agile experience
2+ years of experience with ServiceNow HR Service Delivery application
2+ years educating/mentoring of less-experienced staff experience
2+ years of ServiceNow Security experience

Nice To Haves

ServiceNow certifications CSA & CAD
Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand
Advanced problem solving and technical troubleshooting capabilities
Strong analytical skills and ability to solve complex technical problems
Experience maintaining sustainable, trust-based relationships with internal stakeholders and product partners

Responsibilities

Develop on the ServiceNow platform utilizing configuration and scripting on ServiceNow’s HR Service Delivery application
Collaborate with other lead engineers and architects on defining coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools
Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices
Ensure product backlog has appropriate technical stories and participates in their prioritization
Responsible for application solution quality from design and implementation to deploy and run
Responsible for communication and collaboration with key stakeholders in the delivery of features
Maintain depth of technical understanding of third party/cloud solutions
Evaluate technical impacts from and coordinates implementation of new product releases
Participate in sizing and estimation activities within the agile team
Communicate daily with the Scrum Master or Technical Product Owner and the Agile team on progress made, planned progress for the coming day, and reports any impediments/blockers
Participate in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
Collaborate with business analysts to confirm understanding of business requirements relating to features to be delivered and to help business analysts define requirements that can be delivered from a technical perspective
Collaborate with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
Educate and provide guidance to less-experienced staff