Lead Software Engineer, Platform (VOC)

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Research & Insights team plays an integral role in helping to transform the future of Salesforce. We ask our customers important questions because their honest feedback is crucial to our company's growth. Our organization analyzes data to drive innovation and decision-making that reflects the reality of how our customers use Salesforce - in, between, across, and around clouds. Our findings inspire customers to build better experiences and develop products that best serve our customers' needs. From the initial spark of an idea to our customer success, we share comprehensive and deep insights that balance both business and customer needs. Job Details: The Salesforce Developer - Customer Feedback position is a phenomenal opportunity to join a growing team that is responsible for collecting customer feedback at scale through both our IdeaExchange tool as well as our Voice of the Customer tool. The IdeaExchange tool is used by over 500,000 customers and is a public facing tool that allows Salesforce to collect direct customer feedback and insights en masse through customer generated “ideas.” The Voice of the Customer tool is Salesforce’s internal tool used to collect customer feedback from our customer facing Salesforce employees. These two tools align to give Salesforce a great perspective on what our customers would like our product organization to build next to satisfy their requirements as they relate to our products. This position is primarily focused on the Voice of the Customer tool and will place you right at the center of the action and allow you to make a big impact for both our customers and our product teams by ensuring valuable customer insights are incorporated into Salesforce’s forward looking product roadmaps.

Requirements

Experience building on top of the Salesforce Platform, with expertise in Apex, Lightning Web Components, JavaScript
Experienced in modern web technologies web application development, modern web app development frameworks, and APIs
Experience developing and maintaining packaged solutions
Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
Develop and implement testing (QA), validation and maintenance plans, and experience with automated test frameworks
Comfortable moving at a fast pace with changing priorities and experience balancing speed of delivery with maintainability
You’ll proactively identify and remedy communication gaps and issues to reach alignments for complex issues across diverse audiences and influence organizational goals and strategy
8+ years of professional experience as a software engineer
You have experience with functional or imperative programming languages -- e.g., PHP/Hack, Python, Ruby, Go, C, or Java. APEX & LWC knowledge preferred.
You’re excited about diving into ambiguous and unfamiliar areas of the codebase, learning new processes & systems, willing to learn as needed.
You have strong written and verbal communication skills and can tailor conversations to a diverse audience; equally comfortable communicating with your immediate team, other engineers (both backend and client), as well as non-technical stakeholders.
Ownership of the whole software development lifecycle, including: Service ownership
Familiarity with CI/CD approaches
Experience supporting and solving software in production

Nice To Haves

Salesforce Certified (Admin, Advanced Admin, Platform App Builder, Platform Developer preferred or equivalent experience)
Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities
Able to develop detailed project documentation (e.g. Process Flow Diagrams, Data Models, Solution Designs, Training Materials, etc)

Responsibilities

Develop user interfaces and features that improve the Voice of the Customer tool usability for both the Field (Salesforce’s customer facing resources) and Product Managers
Build and maintain integrations and build solutions that aggregate and de-duplicate feature ideas and requests from Voice of the Customer and IdeaExchange
Build a self-service mapping of Product Managers to Product Areas they own and programmatically implement data quality of this mapping.
Integrate product ownership mapping to the IdeaExchange & VOC for the purpose of assigning Ideas and VOC to Product Managers
Develop experiences that leverage predictive and generative AI